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Customer Service Representative

Sierra Vista, AZ, US, 85635

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Primary responsibility to provide face to face and telephone service to customers, receiving payments, processing credit card transactions, sending and receiving applications, answering and resolving customer questions and problems, routing in-coming calls, taking messages, and processing out-going mail. Responsible for filing and storage system for customer documents and records.

Accountabilities

  • Greet all visitors. Provide customer service, answer and route incoming calls, receive, process and enter customer payments, process applications for service and service disconnections, answer billing questions, maintain daily turn on/disconnect sheets. Maintain BlueStake Notices.
  • Accurately maintain and balance cash drawer daily. Reconcile payment matches with receipts. Process credit card payments. Process outgoing mail.
  • Use phone for dispatch and intercom system for communication of both routine and emergency situations to field and office personnel. Accept deliveries and notify receipt. Communicate with customers to keep them advised of status of service requests.
  • Generate service orders for reconnection of service/check high usage. Close out maintenance service orders and post readings on routine service orders. Review zero usage spreadsheet and generate work order if warranted.
  • Function as a liaison between the customers, the field personnel and the office staff. Responsible for opening and closing business office to the public.
  • Perform other duties as assigned.

Education and Experience

  • Work requires a high school diploma or equivalent .
  • Requires a minimum of three years increasingly sophisticated clerical experience in office operations and practices or any combination of academic education, training, and work experience which demonstrates the potential to perform the duties of the position.
  • Valid state driver's license.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (helath/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Sierra Vista

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