Service Desk Analyst Co-op

Oakville, ON, CA, L6J 2X1

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The role of Service Desk Co-op is to provide Level 1 support to employees pertaining to computer, desk phone, smartphone and peripheral related incidents, problems and service requests. The Service Desk Co-op also performs assigned technical support duties utilizing standard Service Desk Ticketing software and assist in providing timely resolution to these issues or escalates the issue to the appropriate team.

Accountabilities

End user support, being the first point of contact for users requesting service or reporting incidents; Document support requests in the Ticketing System
Provide Tier 1 support of desktop hardware and applications and peripherals
Tier 1 triage of incident tickets, automated alerts and escalation to support teams
Asset Deployment and tracking including imaging, configuration and deployment standard laptops and desktops; inventory tracking of PCs, laptops, desk phones and other end user peripherals
Mobile device support including provisioning and setup of smartphones and tablets
Other duties as assigned

Education and Experience

1st – 4th year University or College student, currently enrolled in a Computer Systems Technology program or related discipline requiring a co-op
Team player with good interpersonal skills that values communication, collaboration and coordination
Ability to work within a fast pace working environment and to changing priorities
Proven customer service experience

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Within walking distance to the Go Train station

Collaborative environment with a genuine flexible working policy

Free refreshments

Challenging work

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.