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Manager, Learning & Development - Transformation

Oakville, ON, CA, L6J 2X1

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


This role is responsible for creating the Customer first Learning and Development strategy and providing leadership and guidance to the Customer First team on all aspects of training required for effective change management.  The role ensures the CF L&D program aligns with the organizations culture and competencies. They will work with the OCM Director and L&D Director to create the Learning strategy and plan to increase organizational performance and engagement. This role will consult with the business to ensure we effectively plan training and development needs. Building and maintaining strong working relationships with local HR and the business is essential to ensure L&D programs are consistently delivered across the enterprise. This role will manage, coach and lead the Training co-ordinator.


  • Create the Customer First training strategy in partnership with IBM and Liberty L&D
  • Ensure consistent role out of the training strategy across all the Customer First projects
  • Represent Customer First on the Training council
  • Create the Train the Trainer approach and gain agreement from the business
  • Engage and consult with stakeholders in identifying trainers and agreeing the training plan
  • Confirm resource requirements and timing, define the priorities, resources, roles and responsibilities for team efforts
  • Manage contractor relationships to create learning content
  • Oversee the development of courseware and instructor presentation materials; review deliverables.
  • Acts as a communication focal point for training issues; ensures timely issue identification, resolution and appropriate escalation. 
  • Develop and maintain detailed training work plans and budgets.
  • Develop training curriculum content, finalize course outlines, and develop course review schedules.
  • Develop training metrics and monitor quality of training development effort.
  • Create executive updates on training approach and metrics
  • Develop and deliver Train-the-trainer courses for instructors, if required.
  • Manage a direct report providing oversight of the training schedule and co-ordination activities
  • Creates a CF training sustainment plan to ensure the training continues to be managed appropriately post project go live. 
  • Manage the change management process for CF training materials.

Education and Experience

  • Bachelor’s degree
  • 5 years+ experience leading large training initiatives for ERP or technology implementations (SAP preferred)
  • Experience leading training design, development, and delivery logistics across multiple locations
  • Strong project management skills
  • Organization design background

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.


Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.


Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

What we offer 

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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