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Manager, IT Network Infrastructure

Oakville, ON, CA, L6J 2X1

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

 

The role of Manager, IT Network, is to manage all aspects of the organization's IT Network and Telephony infrastructure. This role provides the technical and resource leadership for all areas of accountability. The role ensures the proper engineering, build, and smooth and fluid operation of WAN, LAN, SDWAN, and Telephony infrastructure for the entire organization. Leading a team of 5-15 team members, the Manager, IT Network, will ensure the effective and efficient delivery and major incident support of IT Networks & Telephony following defined processes, controls, and within all cyber-security guidelines. This role will be responsible for all facets of staff performance responsibilities, with a view to molding and shaping the team both in terms of career development, and organization benefit.

Accountabilities

 

Technical Management 

 

  • Review, manage, protect, and optimize configurations, capacity, and performance
  • Manage appropriate redundancy, and failover
  • Review/self-assess/self-remediate/audit support of all related ITGCs
  • Enforce all IT cyber-security measures
  • Manage on-call to support major incidents 
  • Establish  full operational monitoring and reporting, with hand-off as appropriate to production support teams
  • Provide recommendations for improvements in the delivery/operation/maintenance of service
  • Provide capacity planning; Technology deployment architecture; Collaborator and approver of Network and Telephony high-level architecture; Direct/Assist on assessment/advisement/planning on all patches, bug-fixes, revisions, and upgrades
  • Work closely with Architecture Team, Security Team, and Project Managers to ensure delivery of IT commitments
  • Ensure production readiness as part implementation, and hand-off to production support teams
  • Develop , implement, track, and assess KPIs for Network and Telephony services
  • Evaluate/assess/estimate all Project demand requests

 


Department Management:

 

  • Closely monitor progress of all department work, and manage all associated escalations
  • Effective communication of all issues/status of Operations Applications to all stakeholders
  • Perform all performance reviews, development plans, coaching, mentoring, time recording approval, and overall management of full-time staff
  • Monitor, and manage all budget for the group, including but not limited to both capex and opex spending, providing monthly variance reporting and proactively adjust where necessary to ensure adherence to budget
  • Manage day-to-day vendor relationships; Accurate tracking of vendor activities: track payments to vendor monthly; Provide support for successful negotiation of contract renewals with vendors in your portfolio; Track license agreements and license usage for vendors in your portfolio; Establish release plans/upgrade paths/release compliancy plans for the next 3 years out
     

Education and Experience

 

  • University – bachelor’s degree or equivalent
  • Minimum of 5-10 years working in IT, with at least 2-3 years at some managerial level
  • At least 2-3 years of experience in the Energy/Utilities vertical sector would be beneficial
  • B. Sc. in Computer Science/Engineering preferred
  • Demonstrated experience/knowledge in Cisco ACI/Cisco FTD FW/Cisco Routers/Cisco Switches
  • Demonstrated experience/knowledge in Voice Gateways/PRIs/SIP
  • Demonstrated experience in building/managing WAN/LAN
  • Demonstrated experience/knowledge in Cisco SDWan
  • Demonstrated experience with IT incident/change/problem/CAB management
  • Ability to translate technical requirements into business terms
  • Strong, effective, and pervasive communication skills a must
  • Strong presentation skills, and strong analytical and problem-solving capabilities
  • Project Management Training a plus
     

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

 

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

 

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

What we offer 

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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