Manager, Enterprise Enablement (12 Month Contract)

Purpose

The successful candidate will be a critical part of the Enterprise Business Solutions (EBS) Team, and should be a passionate, organized and analytical problem-solver, who will be responsible for partnering with business and project leadership, stakeholders and subject matter experts to identify, create and monitor end-to-end enablement programs to drive organizational adoption and user proficiency. The Enterprise Enablement Manager will be a dynamic thought leader who will actively seek opportunities, solve challenges, and bring value through insight and expertise. The candidate must be organizationally strategic with solid project and time management skills.

This role will work closely with the EBS, business partners, and Liberty Learning and Development and Organizational Change Management teams and will report to the Senior Manager, User Engagement and Enablement.

Accountabilities

Stakeholder Management

• Lead execution to engage networks of Customer First stakeholders and solution users to drive improvements in solution adoption, performance and long-term growth in functionality and benefit.
• Identify SUs, manage regular engagements & turnover.
• Define, manage, nurture networks.
• Understand communications requirements for network clusters &/or individuals.
• Author & distribute communications.
• Liaise with active projects and programs to prepare and leverage SU network.

Training

• Track and manage intake process: lead weekly meetings with OCM to review intake tracker, define knowledge requirements, coordinate delivery, align on timing.
• Identify new or updated training requirements by assessing requests, business process changes, changes to the CF technical landscape, recommended portfolios and roadmaps, user and process performance feedback and feedback/recommendations from SUs and other communities of practice.
• Recommend a course of action for new/updated training by engaging with EBS, Active Program and Liberty L&D and OCM partners.
• Monitor effectiveness of training.
• Ensure training deliverables are timely, and if not, escalate.

Recognition

• Support the development of the recognition strategy and execution to drive organic growth in capabilities. 
• Determine KPIs for levels of achievement to attain super SU status and reward efforts.

Education and Experience

• 5+ years’ experience supporting change and business enablement in a large-scale transformation program environment.
• Preferable is experience related to user adoption, user experience (UX/UI) improvement and training.
• Experience supporting a utility industry process model (Electric, Gas and/or Water), including regulated and investor owned.
• Knowledge of applications within the Customer First solution footprint including SAP, Ariba, Success Factors, ESRI, Click is desirable.
• Demonstrated experience working with knowledge management, user activity monitoring, process modeling and other performance monitoring applications is desirable.
• Demonstrated experience supporting stakeholder engagement activities.
• Exceptional communication skills including verbal, presenting, editing, writing accuracy and attention to detail are essential. 
• Demonstrated ability to resolve problems and issues in a collaborative environment.
• Strong knowledge of Microsoft Office applications.