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Manager, Business Process

Oakville, ON, CA, L6J 2X1

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 



  • Be an enabler of EBS process focused engagement with our Business partners through process analysis, definition, and documentation. 
  • Facilitate business process performance improvements through use of process analysis and discovery workshops.  
  • Partner with business stakeholders to identify and monitor leading and lagging process performance indicators and recommend the implementation of control points or other process improvements to manage process compliance.




  • Meet with business stakeholders to discuss areas of focus and improvement within the business. 
  • Lead with empathy and lead exploration sessions to uncover ‘current state’ process documentation and root cause analysis 
  • Facilitate process documentation workshops and document business processes across Lines of Business (e.g., Gas, Electric, Wind etc)
  • Develop project/process plans, process charters, executive-level and working team program updates
  • Be a process champion offering leading practices in the industry and act as advocate throughout different levels of organization
  • Act as an SME for successful process documentation frameworks and apply standards such as Business Process Modeling and Notation (BPMN) and Decision Modeling and Notation (DMN) 
  • Understand and apply the concepts of Business Process Management, process automation and relevant software features 
  • Work closely with process analytics and use data points to measure process compliance and identify opportunities 
  • Become familiar with and apply analytical approaches to process discovery, diagnostics, and exception management such as Process Mining 
  • Gather and process data to identify process performance areas. 
  • Design and recommend changes to workflow and process strategies to improve business performance. 
  • Support the implementation of revised company processes and workflows. 
  • Monitor the efficacy of updated workflows. 
  • Self-starter, autonomy and ability to work in pursuit of organizational objectives in a constantly changing work environment

Education and Experience


  • 5+ Years’ experience in business process design and documentation in a large-scale transformation program environment.   
  • University degree or equivalent experience 
  • Demonstrated experience deploying new and revised business processes to business stakeholders 
  • Experience leading process facilitation workshops and delivery of consumable artifacts for both business and IT stakeholders 
  • Experience working cross-functionally to resolve problems and issues in a collaborative environment
  • Working knowledge of BPMN 2.0 or equivalent process notation methodology 
  • Demonstrated familiarity with at least one process governance or process mining tool
  • Demonstrated ability to think critically, analytically and apply different skills for problem-solving 
  • Excellent written and verbal communication skills and experience building and presenting concise project/program materials

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.


Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.


Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

What we offer 

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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