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Desktop Analyst

Oakville, ON, CA, L6J 2X1

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

Purpose

The role of the Desktop Analyst is to provide support for the build, configuration, execution, deployment, and security of the organization’s user endpoints (includes but not limited to PCs, user virtual machines and mobile computing devices).
As part of this role the individual will Build, Test and Deploy endpoint configurations based on established standards, as well as participate in packaging desktop applications for deployment. In addition, the Desktop Analyst will participate the install and auditing of endpoint patches as well as licensing audits through advanced software discovery and metering tools. The Desktop Analyst will also engage in problem management and escalation support from Service Delivery Staff. As a member of the CSIRT (Computer Security Incident Response Team), the Desktop Analyst will provide proactive and reactive support services in contribution to the maintenance of the security of the organization’s user endpoint devices.
 

Accountabilities

Endpoint Configuration Maintenance and Deployment

  • Build, configure, and execute endpoint configurations (PCs, Mobiles devices, User Virtual Machines etc.)
  • Maintain endpoint configuration standards, procedures and checklists
  • Assist in the maintenance of endpoint management applications/systems (SCCM, AD etc.)

Application Packaging and Deployment

  • Analyze, test and deploy approved applications using endpoint management applications/systems (SCCM)
  • Maintain endpoint application lifecycle within the approved endpoint configurations/platforms
  • Coordinate with Enterprise application owners to document and test ongoing compatibility with endpoint standards

Endpoint Security

  • Assist in the maintenance, configuration and updating of enterprise endpoint security software/tools used in endpoint hardening
  • Assist in Cyber Security Incident Response
  • Coordinate testing and deployment of patches/updates to endpoints and associated standard applications (Microsoft, Adobe, Java etc)

Service Desk Support Escalations

  • Engage in support requests pertaining to application deployment and endpoint security
  • Level 2 support escalations
  • Perform knowledge transfers to Service Desk staff

Education and Experience

  • College or professional program of 3 years or less
  • 3 to 5 years experience

 

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion1 of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.1

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Apply now »