Field Service Representative (Water Utility, U355)

New York - American Water Company

Merrick, NY, US, 11566

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Duties include but are not limited to:

Meeting customers, reading, setting and removal of meters, inspections for high bills, plumbing inspections, reporting known or suspected unmetered properties, locate, access, and operate company equipment, such as, but not limited to, curb stops, gate valves, and shutoff valves, remove debris/water from company facilities including, but not limited to meter tiles, curb and valve boxes, perform shut-offs, turn-offs, and turn-ons, perform and complete various SAP orders.

The FSR is required to become computer literate and able to learn and work with the Mobile Work Management Program used to manage customer service orders as well as learn to operate the meter reading equipment by the end of the probationary period.

Accountabilities

High School Diploma or GED equivalent

The applicant will need to work in an outdoor environment with exposure to weather-related heat and cold and related elements.

A valid driver's license without restrictions is required.

Applicant may occasionally be required to lift/move over 25 pounds

Hourly Rate: $38.00 / HR

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.