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Customer Service Specialist

Merrick, NY, US, 11566

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Customer Service Specialist will be responsible for providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers.  Performs the full range of Customer Service Representative (CSR) duties to include handling complex customer situations.  Assists with special projects, training and coaching as needed.   Performs other duties as assigned.

Accountabilities

  • Review applications, collecting deposits, process credits/misc charges, coding accounts and tracking new services.
  • Assist in the walk in site as needed.
  • Assist with more difficult customer issues.
  • Provide assistance to field personnel and field managers as well as other departments as needed.
  • Maintain accurate customer records.
  • Schedule and follow up on payment arrangements for delinquent accounts. 
  • Co-ordinate disconnections for nonpayment and schedule re-connects.
  • Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs effectively required.
  • Excellent written and verbal communication skills required.
  • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
  • Ensure all working practices are compliant with Liberty Utilities’ policies, procedures, and NY PSC regulatory rules

Education and Experience

  • Work requires a high school diploma or equivalent. Associates degree preferred.
  • Proficiency in using computer systems and accounting or billing software is required. 
  • Requires a minimum of (3) three years Call Center or Customer Service experience.
  • Experience with electronic data storage processes is required. 
  • Valid driver’s license is required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Long Island
Nearest Secondary Market: New York City

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