Coordinator II, Resource Planning

Purpose

Responsible for assisting the Director, Operations by providing effective and efficient scheduling and routing of emergency and non-emergency work to field resources; provide support for a wide range of projects, work plans and activities for all capital and operational work (e.g., mandated compliance, maintenance, customer field service) to enable work to be completed on time and in budget with proper documentation in place.

Responsible for setting up daily workload assignments, monitoring those assignments, and supporting the field resources and the Call Centers. Must be able to respond to inquiries quickly and accurately to best utilize resources. Provide excellent customer service with inbound customer inquiries as well as outbound follow-up calls as required.

Accountabilities

• Assists with the rescheduling process related to emergency work encountered during ongoing scheduled work to efficiently allocate the most effective resource from the available portfolio to respond. Plan for the rescheduling of postponed work.
• Monitors and manages job preparation activities prior to scheduling work as needed (i.e., Correct order created, job check completed, locates valid, proper permitting obtained, work area protection obtained, customer notifications made, special equipment obtained, multiple business unit coordination, etc.)
• Monitor field resource activity and make appropriate adjustments to subsequent work plans to meet company objectives
• Ability to effectively manage the execution of Compliance work by coordinating across functions to keep jobs on schedule and on budget (e.g., monitor and track mandated compliance work targets, and the escalation of targets at risk due to changes in workplans and resource availability)
• Analyzes and prepares reports on mandated work activities (e.g., to support progress tracking, regulatory reporting, etc.)
• Conducts analysis and reporting/metrics to asset with budget tracking, financial forecasting, project evaluation, and monitoring of key project performance indicators for leadership
• Monitor Operations validation of material estimates for upcoming projects to ensure reservations are complete and mitigate risk of project delay
• Work with Warehousing to provide input on the coordination and planning of weekly inventory requests for multiple locations so materials are readily available for crews
• Plan out materials in order to enable bundling by project phase
• Document, file and track requests for permission required to support maintenance and operations Manage inbound/outbound calls related to Gas residential and commercial customer needs

Education and Experience

• Understanding forecasting, resource planning, interpreting legislative and regulatory mandates, managing permits, coordinating efforts of others, and preparing professional reports and analysis. Must have excellent verbal and written communications skills.
• College degree preferred; relevant industry experience is required in place of a relevant degree. Minimum 3 years of experience in related resource planning function.
• Excellent presentation, communication, and customer service skills required.
• Skilled in computer applications with demonstrated proficiency Microsoft Office (Word, Excel & PowerPoint, Teams) required.
• Flexible with traveling to offsite locations and maintaining a valid driver’s license required.
• Responsible for work outside of normal work schedule for storm assignments when necessary.

The Salary Range for this opportunity is $53,000 - $79,000. It is typical for starting pay in the role to be in near the midpoint of the range.