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Collections Clerk

Massena, NY, US, 13662

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


The primary purpose of this position is to provide exceptional customer service while collecting past due accounts.


  • Answer incoming and make outgoing Collections calls
  • Generate deferred payment plans for delinquent customers 
  • Navigate, Generate and Complete work orders, and note actions with customers within SAP
  • Advise and Negotiate with delinquent customers in accordance with Home Energy Fair Practices Act (HEFPA)
  • Process Department of Social Services (DOSS) Vouchers, Home Energy Assistance Program (HEAP) payments, and Charity payments
  • Investigate and process return mail and returned payments and credits
  • Assist in maintaining the processing of Bankruptcy accounts as they are filed
  • Prepare and Maintain various spreadsheets
  • Support continuous process improvement activities through engagement of management and staff
  • Other duties as assigned

Education and Experience

  • Associates degree preferred
  • Experience with Microsoft Office Suite
  • Ability to work independently, quickly, and accurately
  • Must be able to multi-task
  • Demonstrates good judgment
  • Ability to communicate effectively
  • Firm yet compassionate when communicating with customers.
  • Diligence in following NYS regulations


Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Massena

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