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Coordinator II, Resource Planning

Manchester, NH, US, 03101

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Responsible for assisting the Supervisor, Resource Planning by providing effective and efficient scheduling and routing of emergency and non-emergency work to field resources; provide support for a wide range of projects, work plans and activities for all capital and operational work (e.g., mandated compliance, maintenance, customer field service) to enable work to be completed on time and in budget with proper documentation in place. Responsible for setting up daily workload assignments, monitoring those assignments, and supporting the field resources and the Call Centers. Must be able to respond to inquiries quickly and accurately to best utilize resources. Provide excellent customer service with inbound customer inquiries as well as outbound follow-up calls as required.

Accountabilities

  • Assists with the rescheduling process related to emergency work encountered during ongoing scheduled work to efficiently allocate the most effective resource from the available portfolio to respond. Plan for the rescheduling of postponed work.
  • Monitors and manages job preparation activities prior to scheduling work as needed (i.e. Correct order created, job check completed, locates valid, proper permitting obtained, work area protection obtained, customer notifications made, special equipment obtained, multiple business unit coordination, etc.)
  • Monitor field resource activity and make appropriate adjustments to subsequent work plans to meet company objectives
  • Ability to effectively manage the execution of Compliance work by coordinating across functions to keep jobs on schedule and on budget (e.g., monitor and track mandated compliance work targets, and the escalation of targets at risk due to changes in workplans and resource availability)
  • Analyzes and prepares reports on mandated work activities (e.g., to support progress tracking, regulatory reporting, etc.)
  • Conducts analysis and reporting/metrics to asset with budget tracking, financial forecasting, project evaluation and monitoring of key project performance indicators for leadership
  • Monitor Operations validation of material estimates for upcoming projects to ensure reservations are complete and mitigate risk of project delay
  • Work with Warehousing to provide input on the coordination and planning of weekly inventory requests for multiple locations so materials are readily available for crews
  • Plan out materials in order to enable bundling by project phase 
  • Document, file and track requests for permission required to support maintenance and operations 
  • Manage inbound/outbound calls related to Electric residential, commercial and solar customer needs
  • Other duties as assigned

Education and Experience

  • Understanding of forecasting, resource planning, interpret legislative and regulatory mandates, managing permits, coordinate efforts of others and prepare professional reports and analysis. Must have excellent verbal and written communications skills.
  • College degree preferred; relevant industry experience is required in place of a relevant degree.
  • Minimum 3 years of experience in related resource planning function.
  • Excellent presentation, communication and customer service skills required.
  • Skilled in computer applications with demonstrated proficiency Microsoft Office (Word, Excel & PowerPoint, Teams) required.
  • Flexible with traveling to offsite locations and maintaining a valid driver’s license required.
  • Responsible for work outside of normal work schedule for storm assignments when necessary.      
     

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Manchester
Nearest Secondary Market: Nashua

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