Representative - Billing

Londonderry, NH, US, 03053 Manchester, NH, US, 03101 Fredericton, New Brunswick, CA, E3B 7G5 Salem, NH, US, 03079 Merrick, NY, US, 11566 Moncton, New Brunswick, CA, E1E 3R8 Nashua, NH, US, 03060 Sea Cliff, NY, US, 11579-1926 Fall River, MA, US, 02720 Gainesville, GA, US, 30501 Massena, NY, US, 13662

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

THIS ROLE IS OPEN EAST REGION WIDE: NY, MASS, GA, NH and NB

The Billing Representative is responsible for timely technical support, running billing routines and assistance in developing and documenting policies, procedures, job aids and training materials related to the billing functions. Handles all aspects of monthly billing. Independently handles complex customer billing situations.

Accountabilities

Operates a computer to prepare off cycle bills; checks meter records for any apparent reading errors and adds applicable charges or credits needed and verifies bill calculated correctly
Works exceptions daily with resolution in 24 hours up to a maximum of 3 days
Uploads exceptions report/billing summary for review on a weekly basis
Final log of unbilled accounts/cleared exceptions to be uploaded and ready for approval by the last business day of the month
Refers unusual readings to meter reader for rereading; maintains records of malfunctioning or broken meters and repairs made; contact customers to explain errors and to advise of repair work to be done
Reviewing low or zero usage and scheduling work orders as warranted. Processing meter change outs on billing system. Assist with reviewing high usage and inconsistent meter reads and scheduling service orders as needed.
Adjusts accounts to compensate for overcharges, leaks, etc. and follows up with customers as required
Maintains accurate records and filing systems for the utility billing software and maintains confidentiality.
Operates the Billing systems to agreed deadlines and schedules
Reports on Bill production activities and outcomes on a bi-weekly basis.
Documents and refines Billing processes
Provides cross department Billing expertise
Co-ordinates the scheduling of Billing activities with relevant stakeholders
Reviews Billing development plans and assess Billing impacts
Constructs, socializes and executes Billing test plans
Provide knowledge sharing with Customer Care Manager for new developments
Subject Matter Expert in the Billing System identifying issues, taking action towards resolution
Assist with data requests and documentation for Audit requests (SOX & Internal)
Assists with Reporting for Month-End close
Liaison between Vendor and Liberty Utilities for changes, improvements and modifications, representing Liberty on projects as needed
Identify and recommend process improvement opportunities within the company

Education and Experience

High School diploma or equivalent required
Some college or professional program preferred
Bilingual English and Spanish strongly preferred
3-5 years of billing experience
Ability to identify and resolve problems in a timely manner
Well-developed verbal, written, communication and presentation skills
Self-Driven and motivated to achieve stretch goals
Industry experience preferred
Experience handling large amounts of data, preferably within a billing or utilities environment
Concern for accuracy
Customer focused
Experience processing reengineering work, systems test and/or UAT experience
Passionate about quality

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.