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Operational Excellence Coach

Tyler, TX, US, 75703

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 



This position is responsible for delivering Liberty’s enterprise Operational Excellence strategy by supporting deployments of a Continuous Improvement Management System in the organization. We are looking for an effective collaborator with energy, enthusiasm and a can-do attitude who can empower others, gain buy-in and achieve results.

It will require working with teams to build continuous improvement practices in the business to deliver better outcomes for customers, employees and shareholders. We are looking for a strong coach who can build strong relationships, can clearly communicate, motivate and drive accountability.

This approach is expected to deliver the following business outcomes: Increased operational maturity, improved operational and financial performance measures and increased employee engagement.



  • Support the deployment of Continuous Improvement/Lean management systems across the Liberty footprint to improve performance and business outcomes 
  • Coach and train teams and leaders to embed a continuous improvement culture
  • Perform and support data analysis to drive business insights
  • Facilitate problem-solving activity and/or process improvement events
  • Partner to facilitate the development of new processes, methods and approaches to enhance and add additional business value
  • Develop change and communication plans to support deployments
  • Drive and manage project delivery by engaging the teams and utilizing project management tools and skills.
  • Drive continuous improvement within our own team’s methodology and documentation to enhance and add additional business value.
  • Able to travel 50% of the time to different Liberty offices to deliver workshops, training and other tasks as required.

Education and Experience


  • 3+ years experience and knowledge of Continuous Improvement management systems, Lean tools and approaches
  • University - bachelor’s degree or equivalent
  • Broad Job Knowledge - Broader knowledge of theory and principles within a professional discipline or advanced knowledge of specific technical/operational practices
  • Have a good understanding of basic statistical techniques related to process improvement, and an ability to analyze data to gain insights and support problem solving.
  • Have ability to partner in facilitation of cross-functional teams through current state assessments, process mapping exercises, root cause analysis and future state design sessions.
  • Be able to train, coach and influence leaders and teams in Continuous Improvement Management Systems and performance improvement approaches. 
  • Must have an advanced level of listening and verbal communication skills, conflict resolution abilities and group facilitation skills.
  • Must have ability to adapt to different personal and learning styles.
  • Strong relationship management skills with ability to build and maintain relationships at various levels in the organization while displaying a high level of emotional intelligence.
  • Have a good understanding of basic project management disciplines and change management principles/approaches, with experience of practical application. 
  • Able to develop strategies and tactics to mitigate resistance to change at both an individual and group level.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Tyler

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