Operational Excellence Coach

Purpose

This position is responsible for delivering Liberty’s enterprise Operational Excellence strategy by supporting deployments of a Continuous Improvement Management System in the organization. We are looking for an effective collaborator with energy, enthusiasm and a can-do attitude who can empower others, gain buy-in and achieve results.

It will require working with teams to build continuous improvement practices in the business to deliver better outcomes for customers, employees and shareholders. We are looking for a strong coach who can build strong relationships, can clearly communicate, motivate and drive accountability.

This approach is expected to deliver the following business outcomes: Increased operational maturity, improved operational and financial performance measures and increased employee engagement.

Accountabilities

• Support the deployment of Continuous Improvement/Lean management systems across the Liberty footprint to improve performance and business outcomes 
• Coach and train teams and leaders to embed a continuous improvement culture
• Perform and support data analysis to drive business insights
• Facilitate problem-solving activity and/or process improvement events
• Partner to facilitate the development of new processes, methods and approaches to enhance and add additional business value
• Develop change and communication plans to support deployments
• Drive and manage project delivery by engaging the teams and utilizing project management tools and skills.
• Drive continuous improvement within our own team’s methodology and documentation to enhance and add additional business value.
• Able to travel 50% of the time to different Liberty offices to deliver workshops, training and other tasks as required.

Education and Experience

• 3+ years experience and knowledge of Continuous Improvement management systems, Lean tools and approaches
• University - bachelor’s degree or equivalent
• Broad Job Knowledge - Broader knowledge of theory and principles within a professional discipline or advanced knowledge of specific technical/operational practices
• Have a good understanding of basic statistical techniques related to process improvement, and an ability to analyze data to gain insights and support problem solving.
• Have ability to partner in facilitation of cross-functional teams through current state assessments, process mapping exercises, root cause analysis and future state design sessions.
• Be able to train, coach and influence leaders and teams in Continuous Improvement Management Systems and performance improvement approaches. 
• Must have an advanced level of listening and verbal communication skills, conflict resolution abilities and group facilitation skills.
• Must have ability to adapt to different personal and learning styles.
• Strong relationship management skills with ability to build and maintain relationships at various levels in the organization while displaying a high level of emotional intelligence.
• Have a good understanding of basic project management disciplines and change management principles/approaches, with experience of practical application. 
• Able to develop strategies and tactics to mitigate resistance to change at both an individual and group level.