Manager, Product (Customer Field and Meter Services)

Londonderry, NH, US, 03053 White Hall, AR, US, 71602 Buffalo, MO, US, 65622 Moncton, New Brunswick, CA, E1E 3R8 Herbert, SK, CA, S0H 2A0 Louisa, KY, US, 41230 Beckley, WV, US, 25801 Pine Bluff, AR, US, 71601 Hazard, KY, US, 41701 Minonk, IL, US, 61760 Joplin, MO, US, 64801 Fall River, MA, US, 02720 Fredericton, New Brunswick, CA, E3B 7G5 Rice Lake, WI, US, 54868 Bolivar, MO, US, 65613 Ashland, KY, US, 41102 St. Hyacinthe, Quebec, CA, J2S 5N8 Columbus, GA, US, 31901 Platte City, MO, US, 64079 Gold Canyon, AZ, US, 85218 Massena, NY, US, 13662 Concord, NH, US, 03301 Nixa, MO, US, 65714-7969 Ogdensburg, NY, US, 13669 Sanger, CA, US, 93657-0397 Keene, NH, US, 03431 Concord, NH, US, 03301 Columbus, KS, US, 66725 St. Raphael, Quebec, CA, G0R 4C0 Salem, NH, US, 03079 Oakville, ON, CA, L6J 2X1 Lynch Station, VA, US, 24571 Gainesville, GA, US, 30501 Jackson, MO, US, 63755-0268 Sedalia, MO, US, 65301 Joplin, MO, US, 64804 Republic, MO, US, 65738 Windsor Locks, CT, US, 06096-2335 Cochrane, ON, CA, P0L 1C0 Ash Grove, MO, US, 65604 Ste. Catherine, Quebec, CA, J5C 1L9 Tinker, New Brunswick, CA, E7H 5A8 Deerfield, MI, US, 48445 Metropolis, IL, US, 62960 Caruthersville, MO, US, 63830-1133 Greenfield, MO, US, 65661 South Lake Tahoe, CA, US, 96150 Paintsville, KY, US, 41240 Manchester, NH, US, 03101 Joplin, MO, US, 64801 Humansville, MO, US, 65674 Alma Center, WI, US, 54611 Marshall, MO, US, 65340 Aurora, MO, US, 65605 Donnacona, Quebec, CA, G3M 1B5 Concord, NH, US, 03301 Ozark, MO, US, 65721 Baxter Springs, KS, US, 66713 Tahoe Vista, CA, US, 96148 Newburgh, NY, US, 12550 Billings, MO, US, 65610 Elk Mound, WI, US, 54739 Cornwall, ON, CA, K6H 5R6 Ozark, MO, US, 65721 Asbury, MO, US, 64832 Mayer, AZ, US, 86333 Sierra Vista, AZ, US, 85635 Columbus, OH, US, 43004 Fall River, MA, US, 02724 Hannibal, MO, US, 63401 Baxter Springs, KS, US, 66713 Bryson, TX, US, 76427 Frankfort, KY, US, 40601 Dorchester, WI, US, 54425 Rawdon, Quebec, CA, J0K 1S0 Branson, MO, US, 65616 Willard, MO, US, 65781 Saint John, New Brunswick, CA, E2K 2Y6 Forsyth, MO, US, 65653 Malden, MO, US, 63863 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Paw Paw, IL, US, 61353 Girard, IL, US, 62640 Sikeston, MO, US, 63801 Pierce City, MO, US, 65723 Saint-Gédéon, Quebec, CA, G0W 2P0 Stockton, MO, US, 65785 Vandalia, IL, US, 62471 Chillicothe, MO, US, 64601 Downey, CA, US, 90241 Ozark, MO, US, 65721 Noel, MO, US, 64854 Mountain Lake, MN, US, 56159 Sea Cliff, NY, US, 11579-1926 Hollister, MO, US, 65672 Commerce, OK, US, 74339 Surprise, AZ, US, 85387 Pikeville, KY, US, 41501 Londonderry, NH, US, 03053 Lebanon, NH, US, 03766-2637 Fall River, MA, US, 02721 Sardinia, OH, US, 45171 Granby, MO, US, 64844 Mont-Laurier, Quebec, CA, J9L 2A2 Red Deer, AB, CA, T4G 0K1 Litchfield Park, AZ, US, 85340 Charlestown, NH, US, 03603 St. Leon, MB, CA, R0G 2E0 Westover, MD, US, 21871 Riviere-du-Loup, Quebec, CA, G5R 5B7 Carefree, AZ, US, 85377 Kirksville, MO, US, 63501 Ashland, KY, US, 41101 Blackstone, MA, US, 01504-2215 Harrisburg, IL, US, 62946 Tyler, TX, US, 75703 Keokuk, IA, US, 52632 Nevada, MO, US, 64772 BM, HM 07 Nashua, NH, US, 03060 Reeds, MO, US, 65737 Whitesburg, KY, US, 41858 Pine Bluff, AR, US, 71601 Hawkins, TX, US, 75765 Butler, MO, US, 64730-0209 LaRussell, MO, US, 64862 Apple Valley, CA, US, 92308 Massena, NY, US, 13662 Goodyear, AZ, US, 85395 Joplin, MO, US, 64801 Charleston, WV, US, 25635 Strafford, MO, US, 65757 Fall River, MA, US, 02721 Hewlett, NY, US, 11557 Clinton, MO, US, 64735 Taft, CA, US, 93268 Joplin, MO, US, 64804 Riverton, KS, US, 66770 St-Damase, Quebec, CA, G0J 2J0 Bolivar, MO, US, 65613 Merrick, NY, US, 11566 Tyrone, PA, US, 16686 Caribou, ME, US, 04736 Princess Anne, MD, US, 21853 Anderson, MO, US, 64851 Maryville, MO, US, 64468 Laforce, Quebec, CA, J0Z 2J0 Pikeville, KY, US, 41501 Neosho, MO, US, 64850 Henrietta, MO, US, 64036 Tilton, NH, US, 03276 Oakville, ON, CA, L6J 2X1 Gravette, AR, US, 72736 Rio Rico, AZ, US, 85648 Hooksett, NH, US, 03010 Webb City, MO, US, 64870 Salem, NH, US, 03079 Seneca, MO, US, 64865

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

As the Manger, Product for Customer Field & Meter Services at Liberty, you will play a key role in working with our business leadership, stakeholders and technology/project teams to:

You will have a solid working knowledge of emergency and customer field services processes including meter exchanges, reads, move in, move out and disconnects.
You will work closely with business stakeholders and our super users as a subject matter expert , you will develop an in-depth knowledge of the business processes in your domain and their implementation in the Customer First landscape., as well as gain an understanding of the business drivers, priorities and challenges our users experience. You will play a key role in our efforts to support evolving business needs and enable our users to get the most value out of the Customer First solution.
Support development of the Field Services product backlog to execute the product roadmap and play an active role in the education and enablement of our user community
You will work closely with Product Owners and business stakeholders to sustain and enable our business on leading edge, integrated solutions including SAP EAM, ISU, SAM, Click and GIS.

#LI-Hybrid

Accountabilities

Serve as subject matter expert on the solutions and end to end processes in the domain area; provide input to problem resolution, product planning, requirements definition and related activities
Apply functional and process expertise to engage with end users who have process oriented or functional inquiries.
Engage with Business stakeholders, IT Partners and EBS Teams to identify and implement opportunities to improve solution, business process and/or user performance
At the direction of EBS Product Owners, engage with Business stakeholders to gather and document business requirements and enhancement requests and assist in the creation of business cases for larger projects and programs.
Participate in enhancement design, problem and issue resolution activities; engage with EBS, Business, Liberty IT and 3rd Party partners as appropriate. Develop acceptance criteria for enhancements and assist users with enhancement acceptance testing.
Engage with EBS, Business and Technology partners to develop artifacts for the Customer First knowledge base, including requirements, process documents, functional and technical specifications, and other solution documentation
Deliver training and develop training materials. Participate in end-user enablement activities such as super user network activities, communications and other focused engagement sessions
Develop and maintain a network of stakeholders and subject matter experts within the Business and other supporting functions
Gain and maintain a working knowledge of the Liberty business operations, policies / procedures / standards supporting the assigned product
Identify product related risks and issues, and advise EBS Product Owners; develop courses of action as appropriate

Education and Experience

University degree or equivalent experience.
5+ years SAP experience, a Business Analyst,, Subject Matter Expert, and/or technical or solution design role
2+ Years supporting a utility industry process model (Electric, Gas and/or Water), including regulated and investor owned businesses
Subject matter expertise in the given domain area
Understanding of process modelling best practices. (BPMN experience ideal)
Strong written and verbal communication skills
Demonstrated ability to resolve problems and issues in a collaborative environment
Proven track record of working closely and collaborating with others whether they be internal to the team or in one of our utilities
In-depth knowledge of modern GIS tools and methods as applied to the design, analysis, and maintenance of systems
Familiarity with desktop, web, and server applications and technologies, such as ArcGIS, ArcGIS Online, ESRI, SAP SAM or EAM is an asset.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.