Director, Billing

Londonderry, NH, US, 03053 Ogdensburg, NY, US, 13669 Bolivar, MO, US, 65613 Nashua, NH, US, 03060 Tyrone, PA, US, 16686 Billings, MO, US, 65610 Gravette, AR, US, 72736 Fall River, MA, US, 02724 Concord, NH, US, 03301 Joplin, MO, US, 64801 Butler, MO, US, 64730-0209 Gainesville, GA, US, 30501 Mountain Lake, MN, US, 56159 Ash Grove, MO, US, 65604 Londonderry, NH, US, 03053 Merrick, NY, US, 11566 Apple Valley, CA, US, 92308 Pierce City, MO, US, 65723 Stockton, MO, US, 65785 Forsyth, MO, US, 65653 Newburgh, NY, US, 12550 Fredericton, New Brunswick, CA, E3B 7G5 Elk Mound, WI, US, 54739 Hollister, MO, US, 65672 Salem, NH, US, 03079 Aurora, MO, US, 65605 Herbert, SK, CA, S0H 2A0 Paw Paw, IL, US, 61353 Moncton, New Brunswick, CA, E1E 3R8 Hannibal, MO, US, 63401 Noel, MO, US, 64854 Henrietta, MO, US, 64036 Maryville, MO, US, 64468 White Hall, AR, US, 71602 Ashland, KY, US, 41101 Rio Rico, AZ, US, 85648 Windsor Locks, CT, US, 06096-2335 Downey, CA, US, 90241 Keene, NH, US, 03431 Humansville, MO, US, 65674 Joplin, MO, US, 64801 Neosho, MO, US, 64850 Hawkins, TX, US, 75765 Ozark, MO, US, 65721 Riverton, KS, US, 66770 Litchfield Park, AZ, US, 85340 Westover, MD, US, 21871 Massena, NY, US, 13662 Anderson, MO, US, 64851 Webb City, MO, US, 64870 Republic, MO, US, 65738 Salem, NH, US, 03079 Sea Cliff, NY, US, 11579-1926 Joplin, MO, US, 64801 Willard, MO, US, 65781 Fall River, MA, US, 02721 Bryson, TX, US, 76427 Commerce, OK, US, 74339 Seneca, MO, US, 64865 Princess Anne, MD, US, 21853 Girard, IL, US, 62640 Buffalo, MO, US, 65622 Carefree, AZ, US, 85377 Caruthersville, MO, US, 63830-1133 Pine Bluff, AR, US, 71601 Sierra Vista, AZ, US, 85635 Nixa, MO, US, 65714-7969 Lebanon, NH, US, 03766-2637 St. Leon, MB, CA, R0G 2E0 Joplin, MO, US, 64804 Strafford, MO, US, 65757 Red Deer, AB, CA, T4G 0K1 Granby, MO, US, 64844 Joplin, MO, US, 64804 Ozark, MO, US, 65721 Marshall, MO, US, 65340 LaRussell, MO, US, 64862 Malden, MO, US, 63863 Jackson, MO, US, 63755-0268 Baxter Springs, KS, US, 66713 Sedalia, MO, US, 65301 Goodyear, AZ, US, 85395 Asbury, MO, US, 64832 Cochrane, ON, CA, P0L 1C0 Nevada, MO, US, 64772 Gold Canyon, AZ, US, 85218 Hooksett, NH, US, 03010 Keokuk, IA, US, 52632 Kirksville, MO, US, 63501 Reeds, MO, US, 65737 Columbus, KS, US, 66725 Fall River, MA, US, 02720 Charlestown, NH, US, 03603 Minonk, IL, US, 61760 Hewlett, NY, US, 11557 Metropolis, IL, US, 62960 Massena, NY, US, 13662 Taft, CA, US, 93268 Chillicothe, MO, US, 64601 Concord, NH, US, 03301 Columbus, OH, US, 43004 Sardinia, OH, US, 45171 Sanger, CA, US, 93657-0397 Greenfield, MO, US, 65661 Bolivar, MO, US, 65613 Tilton, NH, US, 03276 Dorchester, WI, US, 54425 Harrisburg, IL, US, 62946 BM, HM 07 Ozark, MO, US, 65721 Platte City, MO, US, 64079 Caribou, ME, US, 04736 Columbus, GA, US, 31901 South Lake Tahoe, CA, US, 96150 Clinton, MO, US, 64735 Alma Center, WI, US, 54611 Branson, MO, US, 65616 Baxter Springs, KS, US, 66713 Deerfield, MI, US, 48445 Concord, NH, US, 03301 Hayhurst, TX, US, 79770 Vandalia, IL, US, 62471 Mayer, AZ, US, 86333 Pine Bluff, AR, US, 71601 Tahoe Vista, CA, US, 96148 Blackstone, MA, US, 01504-2215 Rice Lake, WI, US, 54868 Oakville, ON, CA, L6J 2X1 Tinker, New Brunswick, CA, E7H 5A8 Tyler, TX, US, 75703 Manchester, NH, US, 03101 Surprise, AZ, US, 85387 Sikeston, MO, US, 63801 Saint John, New Brunswick, CA, E2K 2Y6 Lynch Station, VA, US, 24571 Fall River, MA, US, 02721

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Responsible for leading Billing, Meter Data and Net Metering across the organization, supporting all modalities across North America. The Director, Billing is accountable for driving the strategic directives, organization and operational objectives while supporting the implementation of continuous improvement of processes, defining and implementing processes, and developing staff. This position is highly visible and requires strong leadership skills with the ability to prioritize, plan, strategize with the Meter to Cash leaders as well as the Business and directs the department with confidence while maintaining a professional operation and ensures delivery of the highest quality results leading to billing accuracy and timeliness. Understanding and meeting all mandated regulatory requirements in each state/location across North America. Developing and owning all corporate performance goals using effective management practices to support both local and across the organization. Build team skillset and engagement to drive efficiency, customer experience and revenue recovery to impact Liberty’s Return on Equity in our utility rate cases. Partner with Finance, Regulatory and Risk & Compliance teams across North America to ensure effective business controls and revenue compliance at each location.

Accountabilities

Responsible for leading Billing, Meter Data and Net Metering across the organization supporting all modalities across North America.
Accountable for driving the strategic directives, organization and operational objectives while supporting the implementation of continuous improvement of processes, defining and implementing processes and developing staff. This responsibility also includes evaluation of the performance of staff against Liberty Utilities standards and mentoring and developing reporting staff
High visibility and requires strong leadership with the ability to prioritize, plan, strategize with Meter to Cash leaders. This includes business and directs departments to ensure delivery of billing accuracy and timeliness.
Understand and meet all regulatory requirements in each state/location across North America.
Develop and own all corporate performance goals to support local and organization-wide practices. Drive efficiency, customer experience and revenue recovery to impact Return on Equity in our rates cases.
Partner with Finance, Regulatory and Risk & Compliance teams across North America to ensure effective business controls and revenue compliance at each location across North America.

Education and Experience

10+ years of previous related experience
5+ years of leading teams
Bachelors' Degree of equivalent required
Must have great verbal and written communication skills
Previous SAP experience would be considered an asset
Previous experience working with complex billing required

***The successful candidate can work out of any state that we operate in, as long as they are in proximity to one of our office locations.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.