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Billing Deployment Support Specialist (Operations Business Process Specialist)

Londonderry, NH, US, 03053 Jackson, MO, US, 63755-0268 Sikeston, MO, US, 63801 Laforce, Quebec, CA, J0Z 2J0 Fall River, MA, US, 02720 Malden, MO, US, 63863 Pine Bluff, AR, US, 71601 Girard, IL, US, 62640 Westover, MD, US, 21871 Rice Lake, WI, US, 54868 Billings, MO, US, 65610 Sea Cliff, NY, US, 11579-1926 Branson, MO, US, 65616 Marshall, MO, US, 65340 Paw Paw, IL, US, 61353 Gainesville, GA, US, 30501 Hawkins, TX, US, 75765 Hewlett, NY, US, 11557 Merrick, NY, US, 11566 Joplin, MO, US, 64801 Rawdon, Quebec, CA, J0K 1S0 Forsyth, MO, US, 65653 Buford, OH, US, 45171 Sanger, CA, US, 93657-0397 Joplin, MO, US, 64804 Anderson, MO, US, 64851 Ash Grove, MO, US, 65604 Ogdensburg, NY, US, 13669 Keene, NH, US, 03431 Ozark, MO, US, 65721 Pikeville, KY, US, 41501 Salem, NH, US, 03079 Red Deer, AB, CA, T4G 0K1 Nashua, NH, US, 03060 Charlestown, NH, US, 03603 Hannibal, MO, US, 63401 BM, HM 07 Chillicothe, MO, US, 64601 Massena, NY, US, 13662 Louisa, KY, US, 41230 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Pierce City, MO, US, 65723 Lebanon, NH, US, 03766-2637 Apple Valley, CA, US, 92308 Buffalo, MO, US, 65622 Baxter Springs, KS, US, 66713 Butler, MO, US, 64730-0209 Baxter Springs, KS, US, 66713 Downey, CA, US, 90241 St. Leon, MB, CA, R0G 2E0 Cochrane, ON, CA, P0L 1C0 St. Hyacinthe, Quebec, CA, J2S 5N8 Aurora, MO, US, 65605 Asbury, MO, US, 64832 Maryville, MO, US, 64468 Riverton, KS, US, 66770 Lynch Station, VA, US, 24571 Goodyear, AZ, US, 85395 Saint-Gédéon, Quebec, CA, G0W 2P0 Donnacona, Quebec, CA, G3M 1B5 St. Raphael, Quebec, CA, G0R 4C0 Dorchester, WI, US, 54425 Harrisburg, IL, US, 62946 Blackstone, MA, US, 01504-2215 Gravette, AR, US, 72736 Tinker, New Brunswick, CA, E7H 5A8 Joplin, MO, US, 64801 Deerfield, MI, US, 48445 Cornwall, ON, CA, K6H 5R6 Keokuk, IA, US, 52632 Mont-Laurier, Quebec, CA, J9L 2A2 Nixa, MO, US, 65714-7969 White Hall, AR, US, 71602 St-Damase, Quebec, CA, G0J 2J0 Windsor Locks, CT, US, 06096-2335 Oakville, ON, CA, L6J 2X1 Commerce, OK, US, 74339 Platte City, MO, US, 64079 Sedalia, MO, US, 65301 Caruthersville, MO, US, 63830-1133 Columbus, OH, US, 43004 Fall River, MA, US, 02724 Humansville, MO, US, 65674 Concord, NH, US, 03301 Ashland, KY, US, 41101 Taft, CA, US, 93268 Fall River, MA, US, 02721 Carefree, AZ, US, 85377 Massena, NY, US, 13662 Rio Rico, AZ, US, 85648 Tyrone, PA, US, 16686 Gold Canyon, AZ, US, 85218 Greenfield, MO, US, 65661 Willard, MO, US, 65781 Surprise, AZ, US, 85387 Bolivar, MO, US, 65613 Moncton, New Brunswick, CA, E1E 3R8 Clinton, MO, US, 64735 South Lake Tahoe, CA, US, 96150 Saint John, New Brunswick, CA, E2K 2Y6 Caribou, ME, US, 04736 Metropolis, IL, US, 62960 Tahoe Vista, CA, US, 96148 Nevada, MO, US, 64772 Manchester, NH, US, 03101 Herbert, SK, CA, S0H 2A0 Elk Mound, WI, US, 54739 Vandalia, IL, US, 62471 Bryson, TX, US, 76427 Princess Anne, MD, US, 21853 Strafford, MO, US, 65757 Newburgh, NY, US, 12550 Oakville, ON, CA, L6J 2X1 Ozark, MO, US, 65721 Alma Center, WI, US, 54611 Stockton, MO, US, 65785 Ozark, MO, US, 65721 Seneca, MO, US, 64865 Webb City, MO, US, 64870 Fredericton, New Brunswick, CA, E3B 7G5 Columbus, KS, US, 66725 Republic, MO, US, 65738 Minonk, IL, US, 61760 Joplin, MO, US, 64818 Sierra Vista, AZ, US, 85635 Hollister, MO, US, 65672 Ste. Catherine, Quebec, CA, J5C 1L9 Mayer, AZ, US, 86333 Pine Bluff, AR, US, 71601 LaRussell, MO, US, 64862 Fall River, MA, US, 02721 Concord, NH, US, 03301 Noel, MO, US, 64854 Kirksville, MO, US, 63501 Joplin, MO, US, 64804 Neosho, MO, US, 64850 Granby, MO, US, 64844 Litchfield Park, AZ, US, 85340 Bolivar, MO, US, 65613 Tyler, TX, US, 75703 Tilton, NH, US, 03276 Columbus, GA, US, 31901 Henrietta, MO, US, 64036 Riviere-du-Loup, Quebec, CA, G5R 5B7 Mountain Lake, MN, US, 56159 Reeds, MO, US, 65737

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 



The Billing Deployment Support Specialist (Operations Business Process Specialist) plays a key role in the discovery, design, build, test and deployment of the Billing Processes and Integrations (people, process, technology) to support Release 3 Customer Foundations.  The core technology is SAP, however there are other vendors such as Opentext, Smart Energy Water, Onesource and in-house tools that will be implemented.  The Billing Deployment Specialist is involved in understanding and supporting business processes that support end to end meter to cash activities.  The role requires a self-motivated individual with previous billing experience, demonstrated attention to detail and a commitment accuracy. The activities can be intense at times and may require travel.
This is a fulltime role that will focus on the delivery of the Customer First solutions to our R3 customers and will interact primarily with core IBM and Liberty CIS members, and the Customer Care teams.



  • Assist with solution discovery, business needs analysis, conceptual design, planning and scoping, cost and benefit analysis.                    
  • Provide business process expertise
  • Assist with requirements definition, solution design and validation, assessing best practices, solution documentation
  • Engage with third parties to understand solutions, requirements and integration efforts
  • Actively participate in issue resolution when Global Design is no applicable
  • Assist with the review of configuration and unite testing
  • Assist with and review solution documentation
  • Support data migration activities
  • Create test case material and conduct test activities
  • Review training materials and support training activities including assisting in documenting policies, procedures, job aids and training modules
  • Support all change management efforts and act as change agents for the program by demonstrating positive, visible support of the program and its objectives. Communicate with key stakeholders
  • Assist with the deployment (go-live, move to production environment) of the capabilities
  • Provide post go-live support (Hypercare)
  • Participate in the transition to Production Support
  • Assist with the design, build, test and deployment of reporting capabilities
  • Use approved Change Management procedures to request approval for solution changes including data fixes, code changes and configuration updates
  • Other duties as assigned

Education and Experience


  • Specialist in Billing functional area (5+ years of experience) – Billing and or Device Management
  • Experience of handling large amounts of data within Utilities environment, ability to deliver to targets, concern for accuracy, experience of process reengineering work, system test or UAT experience, quality focused.   
  • Advanced requirement gathering, critical thinking and problem solving
  • High levels of initiative, creativity, independent judgment and decision making  
  • Ability to network and collaborate cross-functionally; demonstrated commitment to teamwork and partnerships
  • Ability to prioritize assignments / projects and multi-task within restricted time constraints
  • Ability to influence people that don’t report to them
  • Knowledge of SAP, One Source, OpenText, ALM and Azure Development Ops an asset

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Boston

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