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Customer Service Specialist

Litchfield Park, AZ, US, 85340

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

This position is mainly responsible for the handling of most of the division’s customer payments and proper application into the billing software.  Payments come in via direct USPS mail, bank lock box (direct import into the billing system and individual entry), and electronic bank draft.  Other duties include researching payment application errors, communicating with customers regarding questions on payments, reviewing for accuracy and exporting billings from billing software to 3rd party billing vendor, tracks bulk mail permit and in house billing supply needs, processes journal entries for Home Office bank transfers.  Support during rates cases, audits, etc.  Other duties related to the support of the Customer Service functions of the Company. 

Accountabilities

  • Retail Lockbox downloads – bank customer payment receipts
  • Wholesale Lockbox downloads – bank customer payment receipts not applied by bank
  • Customer Payment Application – direct receipt payments
  • Research payment application errors, irregularities
  • Communicate with customers, customer service and accounting staff/management on issues
  • Process customer ACH (auto draft) transmissions
  • Create deposits for non-AR related receipts as directed by Sr. staff
  • Produce daily reconciliations for IVR and third party payment vendors
  • Create and produce reports as needed within the Customer Care Department
  • Research customer accounts and analyze historical items and determine resolution.
  • Will read and process checks and payment coupons,  bank notifications, spreadsheets and other accounting documents

Education and Experience

  • Work requires a high school diploma or equivalent
  • Quick typing and 10-key skills
  • Knowledge of MS Windows, Word and Excel. Excellent analytical and problem solving skills required.
  • Specific experience in payment application and data entry
  • Entry level accounting experience preferred
  • Excellent internal and external oral and written communication skills
  • Ability to take initiative and follow direction
  • Additional academic education, professional training or work experience which demonstrates the potential to perform the duties of the position a plus
  • Valid drivers license
  • Maintain a positive and professional attitude and approach to tasks, personnel and other individuals work brings in contact with are require
  • Able to prioritize duties on a day to day basis and be flexible with the daily schedule and assigned tasks
  • Must have the ability to perform duties and function effectively with little supervision. 

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (helath/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Phoenix

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