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Business Analyst - Customer Care

Litchfield Park, AZ, US, 85340

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The Business Analyst facilitates the delivery and achievement of Arizona and Texas (AZ/TX) Customer Care goals by enabling the Customer Care teams in AZ/TX to execute responsibilities efficiently and accurately.  This includes creating, maintaining, and analyzing reports including month-end.  Creating and implementing business processes that align with Liberty’s Customer Care Strategy.  The Business Analyst will also assist with system testing and development and implementation of billing key controls for Sox Compliance.

Accountabilities

  • Gathers and maintains a wide array of data-related business processes and reporting. This involves both entering information into existing databases and creating new processes and programs to accurately input and store critical data.
  • Completes detailed data analysis, and provides recommendations based on trends.
  • Responds to data requests and provides support for ACC and TPUC, Internal and External audit walkthroughs.
  • Provides support and reporting to the Finance and Regulatory departments as needed.
  • Exercises sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leaders.
  • Prepares business documents and presentations for business leaders.
  • Gather requirements and specifications while developing enhanced data and reporting tools.
  • Works directly with team and leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management.
  • Organizes and stores all reports in the SharePoint Customer Care Library.
  • Maintains user access and profiles to various applications and systems.
  • Monthly new connection audits and reporting.
  • Prepare/Review monthly billing reporting
  • Other duties as assigned.

Education and Experience

  • High School diploma or equivalent required
  • Bachelor’s degree in business administration, communications or other related fields preferred
  • 1-3 years experience as an analyst or similar position
  • Experience in the following highly desirable: compiling and analyzing data, process documentation and improvement
  • Capable of putting forth new ideas and maintaining strong relations with internal representatives and external clients to have a harmonious working environment, while emphasizing on results
  • Ability to prepare documentation using various forms of content (eg. Flowcharts, interviews, etc)
  • Strong interpersonal communicator with the ability to work closely with and influence senior management teams. Facilitates interactions between various cross-functional areas.
  • Meticulous attention to detail
  • Knowledge of Rates and Regulatory processes strongly desired.
  • Excellent written communication skills with proficiency in grammar, spelling and simple language use
  • Ability to grasp and comprehend new concepts quickly
  • Analytical skills to quickly identify processes that impact other cross-functional groups
  • An expert in Microsoft Office products with particular expertise in Excel and PowerPoint. Experience with SQL and Sharepoint is considered a strong asset
  • Ability to work in a fast-paced, ambiguous, constantly changing work environment  #LI-RJ

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Phoenix

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