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Representative - Customer Service

We better the lives of our customers and communities.

Purpose

Our Customer Care Department in Lebanon, New Hampshire has an opening for experienced Customer Service Representative to join our Customer Service Team.  The Customer Service Representative is responsible for providing professional and prompt in-person and telephone service to our customers with responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. 

 

Accountabilities

  • Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur.
  • Act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquires, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.
  • Use communication skills to be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis.

 

Education and Experience

 

  • High School Diploma or GED required
  • Two years’ experience working in a customer service environment handling incoming/outgoing calls preferred.  Utility experience or experience working in a call center environment a plus!
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus. Cogsdale software application desired.
  • Flexible with working shifts and additional hours when required.
  • Travel to various company locations and driver’s license required.
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
  • Excellent written and verbal communication skills required.
  • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
  • Pass company Customer Service Training 
  • Pass our company testing and DOT drug testing required.

Who we are

We know that the services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For more than 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated utility services into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Today, Liberty provides regulated water, electricity, and natural gas utility services to over 807,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction.

Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability.

About Algonquin Power & Utilities Corp:

Liberty is a subsidiary of Algonquin Power & Utilities Corp. (“Algonquin”). Algonquin is a North American diversified generation, transmission and distribution utility with $11 billion of total assets. Common shares, preferred shares, and installment receipts are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, AQN.PR.D, and AQN.IR.  APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN. 

Visit our Careers Site at https://jobs.libertyenergyandwater.com/

Follow us on Twitter and join the conversation! @AQN_Utilities & @AQN_Careers

 

What we offer

  • Collaborative environment with a genuine flexible working policy

  • Share purchase/match plan

  • Pension Plan

  • Free refreshments

  • Top Talent Program

  • Volunteer paid days off

  • Employee Assistance Program

  • Achievement fund

  • Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.