Specialist II, Training

LU Service Corp.

Joplin, MO, US, 64804 Gold Canyon, AZ, US, 85118 Gainesville, GA, US, 30501 Hooksett, NH, US, 03010 Apple Valley, CA, US, 92308 Hawkins, TX, US, 75765 Girard, IL, US, 62640 Buffalo, MO, US, 65622 Bolivar, MO, US, 65613 Anderson, MO, US, 64851 Asbury, MO, US, 64832 Willard, MO, US, 65781 Saint-Gédéon, Quebec, CA, G0W 2P0 Tahoe Vista, CA, US, 96148 Columbus, GA, US, 31901 Saint John, New Brunswick, CA, E2K 2Y6 Nashua, NH, US, 03060 Harrisburg, IL, US, 62946 St. Hyacinthe, Quebec, CA, J2S 5N8 Baxter Springs, KS, US, 66713 Forsyth, MO, US, 65653 Tyrone, PA, US, 16686 Riviere-du-Loup, Quebec, CA, G5R 5B7 Downey, CA, US, 90241 Surprise, AZ, US, 85387 Quincy, OH, US, 43343 Manchester, NH, US, 03101 Ash Grove, MO, US, 65604 Pierce City, MO, US, 65723 Strafford, MO, US, 65757 Tyler, TX, US, 75703 Cochrane, ON, CA, P0L 1C0 Riverton, KS, US, 66770 Concord, NH, US, 03301 Butler, MO, US, 64730-0209 St-Damase, Quebec, CA, G0J 2J0 Oakville, ON, CA, L6J 2X1 Ashland, KY, US, 41101 Jackson, MO, US, 63755-0268 White Hall, AR, US, 71602 Carefree, AZ, US, 85377 Ste. Catherine, Quebec, CA, J5C 1L9 Goodyear, AZ, US, 85338 Sikeston, MO, US, 63801 Mountain Lake, MN, US, 56159 Ozark, MO, US, 65721 South Lake Tahoe, CA, US, 96150 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Concord, NH, US, 03301 Sheridan, IL, US, 60551 Mont-Laurier, Quebec, CA, J9L 2A2 Galesburg, KS, US, 66740 Herbert, SK, CA, S0H 2A0 Londonderry, NH, US, 03053 Caruthersville, MO, US, 63830-1133 Granby, MO, US, 64844 Fredericton, New Brunswick, CA, E3B 7G5 Moncton, New Brunswick, CA, E1E 3R8 Asbury, MO, US, 64832 Noel, MO, US, 64854 Joplin, MO, US, 64801 LaRussell, MO, US, 64862 Vandalia, IL, US, 62471 Columbus, OH, US, 43004 Merrick, NY, US, 11566 Hannibal, MO, US, 63401 Aurora, MO, US, 65605 Bryson, TX, US, 76427 Stockton, MO, US, 65785 Tilton, NH, US, 03276 Alma Center, WI, US, 54611 Nixa, MO, US, 65714-7969 St. Raphael, Quebec, CA, G0R 4C0 Platte City, MO, US, 64079 Webb City, MO, US, 64870 Ozark, MO, US, 65721 Pine Bluff, AR, US, 71601 Fall River, MA, US, 02721 Goodyear, AZ, US, 85395 Sierra Vista, AZ, US, 85635 Red Deer, AB, CA, T4G 0K1 Bolivar, MO, US, 65613 Mayer, AZ, US, 86333 Princess Anne, MD, US, 21853 Neosho, MO, US, 64850 Tinker, New Brunswick, CA, E7H 5A8 Clinton, MO, US, 64735 Massena, NY, US, 13662 Litchfield Park, AZ, US, 85340 Dorchester, WI, US, 54225 Caribou, ME, US, 04736 Keene, NH, US, 03431 Kirksville, MO, US, 63501 Sanger, CA, US, 93657-0397 Gloucester, VA, US, 23061 Metropolis, IL, US, 62960 Massena, NY, US, 13662 St. Leon, MB, CA, R0G 2E0 Lebanon, NH, US, 03766-2637 Pine Bluff, AR, US, 71601 Republic, MO, US, 65738 Fall River, MA, US, 02720 Salem, NH, US, 03079 Rio Rico, AZ, US, 85648 Cornwall, ON, CA, K6H 5R6 Humansville, MO, US, 65674 Deerfield, MI, US, 48445 Keokuk, IA, US, 52632 Greenfield, MO, US, 65661 Fall River, MA, US, 02724 Henrietta, MO, US, 64036 Newburgh, NY, US, 12550 Salem, NH, US, 03079 Joplin, MO, US, 64804 Windsor Locks, CT, US, 06096-2335 Nevada, MO, US, 64772 Oakville, ON, CA, L6J 2X1 Concord, NH, US, 03301 Ozark, MO, US, 65721 Joplin, MO, US, 64801 Londonderry, NH, US, 03053 Lynch Station, VA, US, 24571 Taft, CA, US, 93268 Maryville, MO, US, 64468 Hewlett, NY, US, 11557 Seneca, MO, US, 64865 Malden, MO, US, 63863 Reeds, MO, US, 65737 Blackstone, MA, US, 01504-2215 Billings, MO, US, 65610 Marshall, MO, US, 65340 Sardinia, OH, US, 45171 Hollister, MO, US, 65672 Rawdon, Quebec, CA, J0K 1S0 Elk Mound, WI, US, 54739 Sedalia, MO, US, 65301 Joplin, MO, US, 64801 Donnacona, Quebec, CA, G3M 1B5 Gravette, AR, US, 72736 Lockwood, MO, US, 65682 Paw Paw, IL, US, 61353 BM, HM 07 Charlestown, NH, US, 03603 Laforce, Quebec, CA, J0Z 2J0 Westover, MD, US, 21871 Rice Lake, WI, US, 54868 Columbus, KS, US, 66725 Ogdensburg, NY, US, 13669 Hayhurst, TX, US, 79770 Chillicothe, MO, US, 64601 Baxter Springs, KS, US, 66713 Branson, MO, US, 65616 Fall River, MA, US, 02721 Minonk, IL, US, 61760 Sea Cliff, NY, US, 11579-1926 Commerce, OK, US, 74339 Gold Canyon, AZ, US, 85118

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Specialist II, Training is responsible for the end-to-end development, delivery, and evaluation of training programs that enhance the performance and capabilities of customer service representatives. This role ensures training initiatives are aligned with organizational objectives, regulatory requirements, and industry best practices, contributing directly to operational excellence and service quality within the Customer Contact Center.

Accountabilities

Training Program Development:
Design, implement, and continuously improve training curricula for onboarding, skill enhancement, and compliance, utilizing e-learning platforms and automation tools to maximize engagement and accessibility.
Instructional Delivery:
Facilitate training sessions using diverse modalities (in-person, virtual, blended), adapting content and delivery methods to meet the needs of a varied workforce.
Performance Measurement:
Establish and maintain robust metrics to assess training effectiveness, including completion rates, assessment scores, and post-training performance indicators. Analyze data to identify trends, gaps, and opportunities for improvement.
Process Optimization:
Collaborate with cross-functional teams to identify and implement process improvements that support organizational goals, regulatory compliance, and customer satisfaction. Document and report on the impact of process changes.
Stakeholder Engagement:
Prepare and present training outcomes, recommendations, and analytics to leadership and key stakeholders. Serve as a subject matter expert in training methodologies and adult learning principles.
Project Support:
Contribute expertise to special projects related to quality assurance, training, and operational efficiency as assigned by management.

Additional Information

This position does not have direct or indirect reports.
Physical and environmental demands are minimal; occasional lifting of light objects may be required.
The role requires influencing decision-making within the Customer Contact Center through effective training and process improvement initiatives.

Education and Experience

Bachelor’s degree or equivalent combination of education and experience.
Minimum 3 years’ experience in training design and delivery within a customer service or contact center environment.
Demonstrated proficiency with e-learning development tools (e.g., Articulate, LMS platforms) and training automation.
Proven ability to evaluate training effectiveness using quantitative and qualitative data.
Certifications in e-learning platforms, adult learning principles, or project management are preferred.
Strong analytical, communication, and presentation skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance, and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.