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Senior Application Analyst

Joplin, MO, US, 64818 Ashland, KY, US, 41101 Londonderry, NH, US, 03053 Kirksville, MO, US, 63501 Downey, CA, US, 90241 Joplin, MO, US, 64804 Republic, MO, US, 65738 Keokuk, IA, US, 52632 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Jackson, MO, US, 63755-0268 Forsyth, MO, US, 65653 Riverton, KS, US, 66770

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The role of IT Application Analyst Senior is to perform duties associated with the suite of COTS –commercial off the shelf- software that form the organization’s  application portfolio.  Duties encompass the configuration, administration, support, maintenance, vendor enhancements, and overall operation of the applications from an IT perspective. The incumbent will be the resident subject matter expert for  the organizations’  applications, and be accountable for the full complement of the daily/weekly/monthly activities operated to manage the sytsems function in a timely and effective manner from an IT perspective.  The incumbent ensures that the applications are operated in an effective, efficient, and timely manner, according to SLAs that are agreed upon with the relevant business managers. The incumbent is not accountable for the overall cost management and budgeting of these IT applications, but will provide input to the AMS Manager for budget planning and cost tracking.  Further, the incumbent will ensure the IT applications adhere to all of the organization’s security policies and guidelines, are within the organization’s technology standards, and conform and comply with all of the organization’s business and technology processes. In addition, the incumbent will work with project managers, 3rd party vendors, QA testers, IT infrastructure, and IT release management to drive any required change for an application from development to production. The change can be project/enhancement/break-fix/innovation/regulatory related and injected through the organization’s business change demand intake and/or trouble ticketing processes. Further, the incumbent would identify/assess technical requirements for any change, as well as provide subject matter input for the technical roadmap for the organization’s IT application suite. Lastly, to be clear, this position does not entail staff performance management (i.e. no performance reviews). 

Accountabilities

  • Provide full IT subject matter expertise for IT Applications
  • Provide recommendations for improvements in the delivery/operation/maintenance of IT Applications
  • Provide subject matter input for the technical direction and roadmap for Applications
  • Provide assessments, impacts, cost estimate input, and delivery of all IT related changes to Applications received through demand intake process
  • Provide input on overall work prioritization and budgeting to the Applications Manager
  • Goal - meet or exceed application availability targets and restoration of application after outages
  • Identify areas with ongoing or repeatable issues, conduct root cause analysis and identify mechanisms for resolution
  • Use approved Change Management procedures to request approval for solution changes including data fixes, code changes and configuration updates
  • Manage/Report on IT application performance, and service ticket resolutions according to 3rd party and business partner SLAs for those applications
  • Ensure all work is in line with organizational security/technology/process standards
  • Ensure efficient and timely management of all assigned interfaces from an IT application viewpoint
  • Participate in the design, delivery and transition to Production Support of projects or system enhancements for assigned applications
  • Identify and collect tasks and effort required to scope out changes to the assigned applications
  • Scope and deliver small projects / enhancements to assigned applications, under the supervision of a Manager or Project Manager
  • Lead for IT application upgrades/patches/revisions planning and execution
  • Participate in on call rotation to provide off-hours support for application end users
  • Gain and maintain a working knowledge of other applications in the team's portfolio, for basic support response and resolution of requests while on call
  • Goal - meet or exceed response, resolution and customer satisfaction targets for tickets assigned to Analyst's queue
  • Maintain good relationships with customers, as a trusted experienced advisor on application use and issue resolution
  • Coordinate efforts of other support providers to identify and resolve application issues, including third party vendors and internal technical resources
  • Interface with 3rd party counterparts (primarily Vendors) to effectively manage day-to-day operations of IT applications
  • Work closely with Category Managers, Project Managers, and Applications Managers to ensure delivery of IT commitments
  • Manage/schedule all production support activities from an application administration point of view for all IT Applications
  • Work with rest of IT team to affect all IT release management as it applies to Applications

Education and Experience

  • Expertise - advanced/well-developed skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents
  • University - bachelor’s degree or equivalent
  • 5-10 years of experiences
  • Certification or proven track record in one or more of the following areas: ITIL service management, GIS, ERP and/or CIS, SQL Developer, SSRS Report Development, Crystal Report Development, Business Analysis

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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