Senior Application Analyst

Joplin, MO, US, 64801 Oakville, ON, CA, L6J 2X1 Fall River, MA, US, 02721 Anderson, MO, US, 64851 Apple Valley, CA, US, 92308 Asbury, MO, US, 64832 Ash Grove, MO, US, 65604 Ashland, KY, US, 41101 Aurora, MO, US, 65605 Dorchester, WI, US, 54425 Taft, CA, US, 93268 Baxter Springs, KS, US, 66713 Baxter Springs, KS, US, 66713 Billings, MO, US, 65610 Blackstone, MA, US, 01504-2215 Bolivar, MO, US, 65613 Bolivar, MO, US, 65613 Branson, MO, US, 65616 Bryson, TX, US, 76427 Buffalo, MO, US, 65622 Butler, MO, US, 64730-0209 Carefree, AZ, US, 85377 Caribou, ME, US, 04736 Caruthersville, MO, US, 63830-1133 Fall River, MA, US, 02724 Charlestown, NH, US, 03603 Chillicothe, MO, US, 64601 Clinton, MO, US, 64735 Cochrane, ON, CA, P0L 1C0 Columbus, OH, US, 43004 Columbus, KS, US, 66725 Columbus, GA, US, 31901 Commerce, OK, US, 74339 Concord, NH, US, 03301 Concord, NH, US, 03301 Concord, NH, US, 03301 Cornwall, ON, CA, K6H 5R6 Deerfield, MI, US, 48445 Red Deer, AB, CA, T4G 0K1 Donnacona, Quebec, CA, G3M 1B5 Downey, CA, US, 90241 Fall River, MA, US, 02721 Elk Mound, WI, US, 54739 Fredericton, New Brunswick, CA, E3B 7G5 Gainesville, GA, US, 30501 Girard, IL, US, 62640 Gold Canyon, AZ, US, 85118 Goodyear, AZ, US, 85395 Granby, MO, US, 64844 Gravette, AR, US, 72736 Westover, MD, US, 21871 Greenfield, MO, US, 65661 Hannibal, MO, US, 63401 Harrisburg, IL, US, 62946 Hawkins, TX, US, 75765 Hayhurst, TX, US, 79770 Alma Center, WI, US, 54611 Henrietta, MO, US, 64036 Herbert, SK, CA, S0H 2A0 Hollister, MO, US, 65672 Hooksett, NH, US, 03010 Humansville, MO, US, 65674 Jackson, MO, US, 63755-0268 Joplin, MO, US, 64801 Joplin, MO, US, 64804 Joplin, MO, US, 64801 Joplin, MO, US, 64804 Keene, NH, US, 03431 Keokuk, IA, US, 52632 Kirksville, MO, US, 63501 BM, HM 07 LaRussell, MO, US, 64862 Laforce, Quebec, CA, J0Z 2J0 Lebanon, NH, US, 03766-2637 Litchfield Park, AZ, US, 85340 Londonderry, NH, US, 03053 Londonderry, NH, US, 03053 Hewlett, NY, US, 11557 Lynch Station, VA, US, 24571 Malden, MO, US, 63863 Manchester, NH, US, 03101 Marshall, MO, US, 65340 Maryville, MO, US, 64468 Massena, NY, US, 13662 Massena, NY, US, 13662 Mayer, AZ, US, 86333 Merrick, NY, US, 11566 Metropolis, IL, US, 62960 Minonk, IL, US, 61760 Mont-Laurier, Quebec, CA, J9L 2A2 Nashua, NH, US, 03060 Neosho, MO, US, 64850 Nevada, MO, US, 64772 Sardinia, OH, US, 45171 Nixa, MO, US, 65714-7969 Noel, MO, US, 64854 Rice Lake, WI, US, 54868 Ogdensburg, NY, US, 13669 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Forsyth, MO, US, 65653 Paw Paw, IL, US, 61353 Pierce City, MO, US, 65723 Pine Bluff, AR, US, 71601 Pine Bluff, AR, US, 71601 Platte City, MO, US, 64079 Princess Anne, MD, US, 21853 Rawdon, Quebec, CA, J0K 1S0 Reeds, MO, US, 65737 Republic, MO, US, 65738 Rio Rico, AZ, US, 85648 Riverton, KS, US, 66770 Salem, NH, US, 03079 Salem, NH, US, 03079 Sanger, CA, US, 93657-0397 Sea Cliff, NY, US, 11579-1926 Sedalia, MO, US, 65301 Seneca, MO, US, 64865 Sierra Vista, AZ, US, 85635 Sikeston, MO, US, 63801 South Lake Tahoe, CA, US, 96150 St. Leon, MB, CA, R0G 2E0 Stockton, MO, US, 65785 Strafford, MO, US, 65757 Surprise, AZ, US, 85387 Fall River, MA, US, 02720 Tahoe Vista, CA, US, 96148 Tilton, NH, US, 03276 Tinker, New Brunswick, CA, E7H 5A8 Tyler, TX, US, 75703 Tyrone, PA, US, 16686 Newburgh, NY, US, 12550 Vandalia, IL, US, 62471 Webb City, MO, US, 64870 White Hall, AR, US, 71602 Willard, MO, US, 65781 Mountain Lake, MN, US, 56159 Windsor Locks, CT, US, 06096-2335

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The role of Senior Application Analyst is to perform duties associated with the suite of COTS –commercial off the shelf- software that form the organization’s application portfolio. Duties encompass the configuration, administration, support, maintenance, vendor enhancements, and overall operation of the applications from an IT perspective. The incumbent will be the resident subject matter expert for the organizations’ applications, and be accountable for the full complement of the daily/weekly/monthly activities operated to manage the systems function in a timely and effective manner from an IT perspective. The incumbent ensures that the applications are operated in an effective, efficient, and timely manner, according to SLAs that are agreed upon with the relevant business managers. The incumbent is not accountable for the overall cost management and budgeting of these IT applications, but will provide input to the AMS Manager for budget planning and cost tracking. Further, the incumbent will ensure the IT applications adhere to all of the organization’s security policies and guidelines, are within the organization’s technology standards, and conform and comply with all of the organization’s business and technology processes. In addition, the incumbent will work with project managers, 3rd party vendors, QA testers, IT infrastructure, and IT release management to drive any required change for an application from development to production. The change can be project/enhancement/break-fix/innovation/regulatory related and injected through the organization’s business change demand intake and/or trouble ticketing processes. Further, the incumbent would identify/assess technical requirements for any change, as well as provide subject matter input for the technical roadmap for the organization’s IT application suite. Lastly, to be clear, this position does not entail staff performance management (i.e. no performance reviews).

#LI-Hybrid

Accountabilities

Provide full IT subject matter expertise for IT Applications
Provide recommendations for improvements in the delivery/operation/maintenance of IT Applications
Provide subject matter input for the technical direction and roadmap for Applications
Provide assessments, impacts, cost estimate input, and delivery of all IT related changes to Applications received through demand intake process
Provide input on overall work prioritization and budgeting to the Applications Manager
Goal - meet or exceed application availability targets and restoration of application after outages
Identify areas with ongoing or repeatable issues, conduct root cause analysis and identify mechanisms for resolution
Use approved Change Management procedures to request approval for solution changes including data fixes, code changes and configuration updates
Manage/Report on IT application performance, and service ticket resolutions according to 3rd party and business partner SLAs for those applications
Ensure all work is in line with organizational security/technology/process standards
Ensure efficient and timely management of all assigned interfaces from an IT application viewpoint
Participate in the design, delivery and transition to Production Support of projects or system enhancements for assigned applications
Identify and collect tasks and effort required to scope out changes to the assigned applications
Scope and deliver small projects / enhancements to assigned applications, under the supervision of a Manager or Project Manager
Lead for IT application upgrades/patches/revisions planning and execution
Participate in on call rotation to provide off-hours support for application end users
Gain and maintain a working knowledge of other applications in the team's portfolio, for basic support response and resolution of requests while on call
Goal - meet or exceed response, resolution and customer satisfaction targets for tickets assigned to Analyst's queue
Maintain good relationships with customers, as a trusted experienced advisor on application use and issue resolution
Coordinate efforts of other support providers to identify and resolve application issues, including third party vendors and internal technical resources
Interface with 3rd party counterparts (primarily Vendors) to effectively manage day-to-day operations of IT applications
Work closely with Category Managers, Project Managers, and Applications Managers to ensure delivery of IT commitments
Manage/schedule all production support activities from an application administration point of view for all IT Applications
Work with rest of IT team to affect all IT release management as it applies to Applications

Education and Experience

Expertise - advanced/well-developed skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents
University - bachelor’s degree or equivalent
5-10 years of experiences
Certification or proven track record in one or more of the following areas: ITIL service management, GIS, ERP and/or CIS, SQL Developer, SSRS Report Development, Crystal Report Development, Business Analysis

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.