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Representative II, Billing TEMPORARY(Joplin)

Joplin, MO, US, 64801

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.


This position reports to the Supervisor of Billing and is responsible for the daily customer billing and a variety of other billing activities. Member of the Billing team for Liberty Utilities Central Division. 

  • Performs all aspects of Billing, including Exceptions, Adjustments and Complaints efficiently and timely 
  • Monitors bill production activities conducted by Liberty Utilities contracted billing vendor 
  • Become competent in the Cogsdale System in identifying issues, taking actions towards resolution; ensuring all routines are accurate and timely 
  • Ensures timely, accurate and quality billing processes and performs troubleshooting when necessary 
  • Assists with meter reading exceptions 
  • Competes billing service orders entered from customer service 
  • Completes service orders in a timely matter to final customer 
  • Receives and processes billing transactions and requests. Further escalates items of a complex nature to the designated level of responsibility 
  • Other duties as assigned

Education and Experience

  • High School diploma or a General Equivalency Diploma (GED) and two years of progressively responsible related experience 
  • Utility industry experience preferred 
  • Requires the ability to communicate with internal and/or external customers 
  • Requires the ability to perform advanced mathematical operations and /or moderately complex statistical and/or accounting methods 
  • Requires advance knowledge of various software applications to create documents, reports and/or graphics 
  • Valid Operator’s Driver’s License and proof of current insurance. The employee must have the availability to travel if needed by the company and, accordingly, must possess or be eligible to obtain a US Passport.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Joplin

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