Manager, Data Analytics

LU Service Corp.

Joplin, MO, US, 64804 Strafford, MO, US, 65757 Aurora, MO, US, 65605 Pine Bluff, AR, US, 71601 Billings, MO, US, 65610 Republic, MO, US, 65738 Litchfield Park, AZ, US, 85340 Alma Center, WI, US, 54611 Ozark, MO, US, 65721 Vandalia, IL, US, 62471 Fall River, MA, US, 02720 Herbert, SK, CA, S0H 2A0 Webb City, MO, US, 64870 Surprise, AZ, US, 85387 Metropolis, IL, US, 62960 Fall River, MA, US, 02721 Willard, MO, US, 65781 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Noel, MO, US, 64854 Sea Cliff, NY, US, 11579-1926 Salem, NH, US, 03079 Saint-Gédéon, Quebec, CA, G0W 2P0 St. Raphael, Quebec, CA, G0R 4C0 Joplin, MO, US, 64804 Sierra Vista, AZ, US, 85635 Gainesville, GA, US, 30501 Hooksett, NH, US, 03010 Dorchester, WI, US, 54225 Quincy, OH, US, 43343 Deerfield, MI, US, 48445 Buffalo, MO, US, 65622 Fall River, MA, US, 02724 Malden, MO, US, 63863 Branson, MO, US, 65616 Jackson, MO, US, 63755-0268 Massena, NY, US, 13662 Platte City, MO, US, 64079 Oakville, ON, CA, L6J 2X1 Nashua, NH, US, 03060 Hewlett, NY, US, 11557 Laforce, Quebec, CA, J0Z 2J0 Hawkins, TX, US, 75765 Ogdensburg, NY, US, 13669 Ozark, MO, US, 65721 St. Hyacinthe, Quebec, CA, J2S 5N8 Greenfield, MO, US, 65661 Anderson, MO, US, 64851 Ste. Catherine, Quebec, CA, J5C 1L9 LaRussell, MO, US, 64862 Gold Canyon, AZ, US, 85118 Nevada, MO, US, 64772 Lynch Station, VA, US, 24571 Red Deer, AB, CA, T4G 0K1 Girard, IL, US, 62640 Sikeston, MO, US, 63801 Manchester, NH, US, 03101 Tahoe Vista, CA, US, 96148 Sheridan, IL, US, 60551 Salem, NH, US, 03079 Galesburg, KS, US, 66740 Oakville, ON, CA, L6J 2X1 Londonderry, NH, US, 03053 Riviere-du-Loup, Quebec, CA, G5R 5B7 Moncton, New Brunswick, CA, E1E 3R8 Goodyear, AZ, US, 85395 Mont-Laurier, Quebec, CA, J9L 2A2 Apple Valley, CA, US, 92308 Forsyth, MO, US, 65653 Donnacona, Quebec, CA, G3M 1B5 Gravette, AR, US, 72736 Joplin, MO, US, 64801 White Hall, AR, US, 71602 Tyler, TX, US, 75703 St. Leon, MB, CA, R0G 2E0 Baxter Springs, KS, US, 66713 Columbus, OH, US, 43004 Merrick, NY, US, 11566 Hollister, MO, US, 65672 Windsor Locks, CT, US, 06096-2335 Baxter Springs, KS, US, 66713 Asbury, MO, US, 64832 Tinker, New Brunswick, CA, E7H 5A8 Clinton, MO, US, 64735 Granby, MO, US, 64844 Pierce City, MO, US, 65723 Massena, NY, US, 13662 Ashland, KY, US, 41101 Concord, NH, US, 03301 Bolivar, MO, US, 65613 Cornwall, ON, CA, K6H 5R6 Hannibal, MO, US, 63401 Fredericton, New Brunswick, CA, E3B 7G5 Butler, MO, US, 64730-0209 Sedalia, MO, US, 65301 Columbus, GA, US, 31901 Rawdon, Quebec, CA, J0K 1S0 Asbury, MO, US, 64832 Caruthersville, MO, US, 63830-1133 Keokuk, IA, US, 52632 Joplin, MO, US, 64801 Tilton, NH, US, 03276 Riverton, KS, US, 66770 Maryville, MO, US, 64468 Newburgh, NY, US, 12550 Minonk, IL, US, 61760 Columbus, KS, US, 66725 Fall River, MA, US, 02721 Commerce, OK, US, 74339 Blackstone, MA, US, 01504-2215 Charlestown, NH, US, 03603 Caribou, ME, US, 04736 Goodyear, AZ, US, 85338 Sanger, CA, US, 93657-0397 Carefree, AZ, US, 85377 Westover, MD, US, 21871 Keene, NH, US, 03431 Cochrane, ON, CA, P0L 1C0 Henrietta, MO, US, 64036 Kirksville, MO, US, 63501 Bryson, TX, US, 76427 Paw Paw, IL, US, 61353 Rio Rico, AZ, US, 85648 Neosho, MO, US, 64850 Ozark, MO, US, 65721 Downey, CA, US, 90241 Nixa, MO, US, 65714-7969 Elk Mound, WI, US, 54739 BM, HM 07 Concord, NH, US, 03301 Harrisburg, IL, US, 62946 Lebanon, NH, US, 03766-2637 Humansville, MO, US, 65674 Mountain Lake, MN, US, 56159 Princess Anne, MD, US, 21853 Mayer, AZ, US, 86333 Rice Lake, WI, US, 54868 Reeds, MO, US, 65737 Bolivar, MO, US, 65613 Hayhurst, TX, US, 79770 Taft, CA, US, 93268 St-Damase, Quebec, CA, G0J 2J0 Concord, NH, US, 03301 South Lake Tahoe, CA, US, 96150 Chillicothe, MO, US, 64601 Sardinia, OH, US, 45171 Londonderry, NH, US, 03053 Marshall, MO, US, 65340 Seneca, MO, US, 64865 Saint John, New Brunswick, CA, E2K 2Y6 Gold Canyon, AZ, US, 85118 Gloucester, VA, US, 23061 Stockton, MO, US, 65785 Ash Grove, MO, US, 65604 Joplin, MO, US, 64801 Pine Bluff, AR, US, 71601 Lockwood, MO, US, 65682 Tyrone, PA, US, 16686

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Manager of Data Analytics will manage a team of Data Analysts to support operational oversight and strategic initiatives related to Liberty’s Customer Service and Strategy. This role will oversee all aspects in the data lifecycle, including data cleansing, transformation, data loading into various data repositories for analysis, reporting and facilitate decision making. Responsibilities include project management the execution of Liberty’s Customer Excellence Framework. This role integrates advanced data analytics to support Liberty’s Contact Center, Billing and Revenue Operations and Programs to optimize efficiency and ensure regulatory compliance. The manager works with members of a cross-functional team, conducts benchmarking and collaborates with internal and external stakeholders to deliver customer-centric, and cost-effective utility services.

Accountabilities

Design, develop and implement data governance frameworks for Customer Service operations.
Ensure data quality, consistency, and security across systems. Streamline and automate data gathering, data cleansing, and data prep processes Prioritize work assignments and ensure timely and accurate completion of tasks.
Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
Understand and interpret data formulas, and calculations and troubleshooting of variances.
Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met.
Provides data-driven updates to leadership regarding customer service results, and recommendations.
Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost.
Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s.

Education and Experience

Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
5+years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role.
3+years management experience.
Understanding of IT Architecture (SAP is an asset).

What We Offer

401k with Company match
Full insurance benefits starting day 1 (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.