Manager, Data Analytics

LU Service Corp.

Joplin, MO, US, 64804 Gloucester, VA, US, 23061 Gold Canyon, AZ, US, 85118 Marshall, MO, US, 65340 St-Damase, Quebec, CA, G0J 2J0 Mountain Lake, MN, US, 56159 Joplin, MO, US, 64801 Lynch Station, VA, US, 24571 Granby, MO, US, 64844 Concord, NH, US, 03301 Sea Cliff, NY, US, 11579-1926 Hollister, MO, US, 65672 Ash Grove, MO, US, 65604 Gainesville, GA, US, 30501 Red Deer, AB, CA, T4G 0K1 Ste. Catherine, Quebec, CA, J5C 1L9 Girard, IL, US, 62640 Fall River, MA, US, 02721 Taft, CA, US, 93268 Humansville, MO, US, 65674 Saint John, New Brunswick, CA, E2K 2Y6 Riviere-du-Loup, Quebec, CA, G5R 5B7 Noel, MO, US, 64854 Republic, MO, US, 65738 Bolivar, MO, US, 65613 Oakville, ON, CA, L6J 2X1 Rio Rico, AZ, US, 85648 Merrick, NY, US, 11566 Vandalia, IL, US, 62471 Bolivar, MO, US, 65613 Butler, MO, US, 64730-0209 Harrisburg, IL, US, 62946 Hewlett, NY, US, 11557 Tyler, TX, US, 75703 Paw Paw, IL, US, 61353 Malden, MO, US, 63863 Clinton, MO, US, 64735 Hannibal, MO, US, 63401 Branson, MO, US, 65616 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Blackstone, MA, US, 01504-2215 Ashland, KY, US, 41101 Caribou, ME, US, 04736 Columbus, KS, US, 66725 Westover, MD, US, 21871 Salem, NH, US, 03079 Greenfield, MO, US, 65661 Baxter Springs, KS, US, 66713 Neosho, MO, US, 64850 Goodyear, AZ, US, 85338 Herbert, SK, CA, S0H 2A0 Dorchester, WI, US, 54225 Maryville, MO, US, 64468 Sierra Vista, AZ, US, 85635 Metropolis, IL, US, 62960 Caruthersville, MO, US, 63830-1133 Baxter Springs, KS, US, 66713 Chillicothe, MO, US, 64601 Sedalia, MO, US, 65301 Hawkins, TX, US, 75765 Fall River, MA, US, 02724 Elk Mound, WI, US, 54739 Aurora, MO, US, 65605 St. Hyacinthe, Quebec, CA, J2S 5N8 Sikeston, MO, US, 63801 St. Leon, MB, CA, R0G 2E0 Galesburg, KS, US, 66740 Columbus, OH, US, 43004 Deerfield, MI, US, 48445 Newburgh, NY, US, 12550 Anderson, MO, US, 64851 Seneca, MO, US, 64865 Billings, MO, US, 65610 Saint-Gédéon, Quebec, CA, G0W 2P0 Charlestown, NH, US, 03603 Massena, NY, US, 13662 Keokuk, IA, US, 52632 Donnacona, Quebec, CA, G3M 1B5 Nashua, NH, US, 03060 Cornwall, ON, CA, K6H 5R6 Fall River, MA, US, 02720 Hayhurst, TX, US, 79770 Reeds, MO, US, 65737 Ozark, MO, US, 65721 Rice Lake, WI, US, 54868 Pine Bluff, AR, US, 71601 Laforce, Quebec, CA, J0Z 2J0 Quincy, OH, US, 43343 Keene, NH, US, 03431 Asbury, MO, US, 64832 Londonderry, NH, US, 03053 Commerce, OK, US, 74339 Tilton, NH, US, 03276 Ozark, MO, US, 65721 Tyrone, PA, US, 16686 Joplin, MO, US, 64801 Moncton, New Brunswick, CA, E1E 3R8 Sanger, CA, US, 93657-0397 Stockton, MO, US, 65785 Pierce City, MO, US, 65723 Litchfield Park, AZ, US, 85340 Apple Valley, CA, US, 92308 BM, HM 07 Jackson, MO, US, 63755-0268 Downey, CA, US, 90241 St. Raphael, Quebec, CA, G0R 4C0 Fredericton, New Brunswick, CA, E3B 7G5 Tahoe Vista, CA, US, 96148 Fall River, MA, US, 02721 Concord, NH, US, 03301 Concord, NH, US, 03301 Platte City, MO, US, 64079 Columbus, GA, US, 31901 Princess Anne, MD, US, 21853 Bryson, TX, US, 76427 Gold Canyon, AZ, US, 85118 Sheridan, IL, US, 60551 Mayer, AZ, US, 86333 Massena, NY, US, 13662 Surprise, AZ, US, 85387 LaRussell, MO, US, 64862 Tinker, New Brunswick, CA, E7H 5A8 Nixa, MO, US, 65714-7969 Minonk, IL, US, 61760 Manchester, NH, US, 03101 Webb City, MO, US, 64870 Salem, NH, US, 03079 Londonderry, NH, US, 03053 South Lake Tahoe, CA, US, 96150 Oakville, ON, CA, L6J 2X1 Kirksville, MO, US, 63501 Ogdensburg, NY, US, 13669 Lockwood, MO, US, 65682 Windsor Locks, CT, US, 06096-2335 Asbury, MO, US, 64832 Joplin, MO, US, 64801 Gravette, AR, US, 72736 Sardinia, OH, US, 45171 Alma Center, WI, US, 54611 Buffalo, MO, US, 65622 Goodyear, AZ, US, 85395 Strafford, MO, US, 65757 Hooksett, NH, US, 03010 White Hall, AR, US, 71602 Mont-Laurier, Quebec, CA, J9L 2A2 Ozark, MO, US, 65721 Willard, MO, US, 65781 Cochrane, ON, CA, P0L 1C0 Pine Bluff, AR, US, 71601 Riverton, KS, US, 66770 Joplin, MO, US, 64804 Carefree, AZ, US, 85377 Henrietta, MO, US, 64036 Lebanon, NH, US, 03766-2637 Forsyth, MO, US, 65653 Nevada, MO, US, 64772 Rawdon, Quebec, CA, J0K 1S0

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Manager of Data Analytics will manage a team of Data Analysts to support operational oversight and strategic initiatives related to Liberty’s Customer Service and Strategy. This role will oversee all aspects in the data lifecycle, including data cleansing, transformation, data loading into various data repositories for analysis, reporting and facilitate decision making. Responsibilities include project management the execution of Liberty’s Customer Excellence Framework. This role integrates advanced data analytics to support Liberty’s Contact Center, Billing and Revenue Operations and Programs to optimize efficiency and ensure regulatory compliance. The manager works with members of a cross-functional team, conducts benchmarking and collaborates with internal and external stakeholders to deliver customer-centric, and cost-effective utility services.

Accountabilities

Design, develop and implement data governance frameworks for Customer Service operations.
Ensure data quality, consistency, and security across systems. Streamline and automate data gathering, data cleansing, and data prep processes Prioritize work assignments and ensure timely and accurate completion of tasks.
Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
Understand and interpret data formulas, and calculations and troubleshooting of variances.
Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met.
Provides data-driven updates to leadership regarding customer service results, and recommendations.
Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost.
Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s.

Education and Experience

Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
5+years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role.
3+years management experience.
Understanding of IT Architecture (SAP is an asset).

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
- Annual bonus and merit increase eligibility
- Life insurance, and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.