Manager, Billing System Controls

Purpose

This role is responsible for ensuring the accuracy, integrity, and compliance of all billing components within the Company’s SAP Customer Information and Billing Systems across all jurisdictions. This role ensures that billing configurations and rate structures are aligned with approved tariffs and regulatory requirements for gas, water, and electric services throughout the U.S. and Canada.

The Manager serves as the enterprise lead for billing system governance, overseeing configuration changes, testing, and validation processes related to tariff updates, rate case implementations, and system enhancements that may impact billing components. Working closely with the Billing, Customer Care, IT, and business operations teams, this individual ensures that billing components function seamlessly and that all updates are implemented with precision and control to mitigate downstream impacts.

Accountabilities

• Ensure all billing components within SAP are properly configured and maintained according to each company’s approved tariffs and regulatory requirements.
• Oversee the timely update of billing tables and configuration changes following any approved rate case or tariff revision.
• Partner closely with leaders for the implementation of billing changes resulting from rate proceedings.
• Verify that all rate elements (e.g., distribution, transmission, riders, taxes, and surcharges, multipliers etc.) are accurately reflected in the billing system.
• Ensure that all rate adjustments, new tariff structures, and regulatory directives are correctly translated into billing system logic.
• Review and assess all proposed billing system enhancement requests from business units to identify and mitigate risks to existing billing component data tables and configuration integrity.
• Direct or support testing activities for all billing system updates, including regression and validation testing, to confirm billing accuracy prior to implementation.
• Develop and maintain processes for documentation, review, and approval of all billing-related system changes.
• Ensure strong controls are in place for versioning, change tracking, and audit compliance.
• Serve as the liaison between Customer Care, IT, and Regulatory teams to ensure that business requirements are properly defined, tested, and implemented in SAP.
• Facilitate working sessions to align on timelines, testing expectations, and deployment strategies.
• Identify and implement process enhancements that improve system accuracy, control robustness, and operational efficiency. Promote standardization of billing practices across jurisdictions where feasible.

Years of Experience

• High School diploma or equivalent required
• Minimum of 5 years' experience preferred
• Minimum 5-10 years of experience in utility billing, rate implementation or SAP configuration management.
• Experience working in a regulated utility environment (gas, water, or electric) strongly preferred.
• Prior experience managing billing configuration or master data governance within SAP or similar enterprise systems is required.