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Customer Service Representative - Joplin, Missouri (Contact Center)

Joplin, MO, US, 64804

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

Purpose

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone or email. The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all customers are greeted in a courteous and professional manner and will assist the customer according to company policies.

Accountabilities

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

  • Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies. Provide accurate information regarding Liberty services and guidelines
  • Communicate to field and office personnel regarding routine and emergency situations.
  • In time this associate with learn and possess the skills need to process customer contacts promptly and respond in a courteous, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.
  • Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.
  • Respond to customer emergencies with a sense of urgency and serve as communication link between field operations personnel and the customer.
    • Ability to field after hours call outs and handle emergency situations while assesses customer information to expedite the restoration of services required.
  • Willingness to perform other customer focused duties as needed.
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Shift: 9:00am - 6:00pm Monday - Friday; Overtime as needed 
  • Punctual and reliable attendance required 

Experience

  • Must possess a high school diploma or equivalent certification
  • Experience in Customer Service required
  • Requires excellent telephone etiquette, verbal communication and customer relation skills. 
  • Must possess organizational, multitasking, and problem-solving skills; in addition to an aptitude for math. 
  • Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion1 of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.1

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Joplin

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