Analyst, AMI

LU Service Corp.

Joplin, MO, US, 64801

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

As an AMI Analyst you will responsible for the daily operations of the Advanced Metering Infrastructure systems. This includes network monitoring, scheduling, system maintenance, analysis, and maintaining accuracy of various AMI reports, as well as testing and implementation of enhancements to metering systems and any interfacing systems or applications.

Accountabilities

Maintain daily processes and retrieve metering data through the AMI systems that include Liberty’s Itron Openway headend, Itron’s UIQ headend system and IEE\MDM system.
Process and investigate IEE exceptions to fulfill the SAP open meter reading request in a timely manner. Troubleshoot meter interrogations and retrieval issues.
Analyze non-communicating endpoints to determine if field investigations are necessary.
Maintain the accuracy and quality of AMI network data, asset information and sync between SAP and AMI system.
Assist Operations personnel with meter task and troubleshooting as needed.
Work with Itron on support ticket issues to ensure the AMI systems are functioning at determined SLAs.
Perform test after upgrades to the systems to ensure the AMI system is working correctly.

Education and Experience

High school diploma and 1+ years of experience with SAP
IT and Utility experience preferred.
Must have the ability to work overtime, including some weekends as needed.
Must have an above-average knowledge of PC-based computers.

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.