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Supervisor, Billing

Jackson, MO, US, 63755-0268 Joplin, MO, US, 64818 Joplin, MO, US, 64804 Pine Bluff, AR, US, 71601 Pine Bluff, AR, US, 71601

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The Supervisor, Billing is responsible for planning and supervising the billing processes and functions of the Billing Departments in Jackson, MO and Pine Bluff, AR. This position will add value by ensuring the accuracy and timeliness of all billing activities; in addition, this position will prepare monthly and ad hoc reports to management to assist with decision making, goal setting, and reporting. This role is responsible to ensure department objectives are met or exceeded.

Accountabilities

  • Plans, assigns and supervises the work of billing staff. Evaluates the operations and activities of the Billing Department. Responsible for coordinating the daily billing, financial and other system routines.
  • Implement ongoing training requirements to ensure consistent, high-quality service delivery.
  • Responsible for developing the departments skills & providing ongoing coaching to ensure quality, reliability and productivity.
  • Escalate and manage system issues through the Service Hub ticket process.
  • Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner; organizes own work, sets priorities, and meets critical time deadlines.
  • Maintains a variety of records and prepares routine reports of work performance. Prepares other operational analytical and statistical reports as requested.
  • Responsible for overseeing all key audit controls are being followed and met, will ensure any deficiencies are communicated to the Manger, Billing & Meter Data Analysis
  • Identifies problems, researches and analyzes relevant information, and develops and presents recommendations and justification for solutions.
  • Supports company policies and works within the guidelines of multiple State Regulatory agencies.
  • Work with leadership to identify and implement service and process improvements to improve the efficiency and quality of service.
  • Work with staff to investigate customer concerns and complaints, including those related to rates or service, and provide timely and appropriate response to customers
  • Inspire excellence through strong communication of the company's vision and goals to support a motivated and positive work culture.
  • Required to live in the Central Region
  • Other duties as assigned.

Education and Experience

  • 3 years experience in a related to Billing and Customer Service within the utility field
  • Ability to perform general math calculations such as addition, subtraction, multiplication and division and applying concepts such as fractions, percentages, ratios and proportions to practical situation
  • Valid Driver's License and proof of current insurance
  • Ability to travel if needed; up to 25%

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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