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Supervisor II, Field Service

Liberty Utilities (New York Water) Corp.

Hewlett, NY, US, 11557

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

 

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

 

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Supervisor Field Service is responsible for the leadership and oversight of Liberty Utilities' Field Service Representatives and Metering operations. This position leads day-to-day field service activities while ensuring safe, reliable, and customer-focused service for the communities we serve. The successful candidate will provide leadership to field personnel, support the continued evolution of the Metering Department, and drive operational excellence through program development, process improvement, and effective customer engagement

Accountabilities

  • Lead, develop, and support employees in a safe accountable, and high-performing work environment.
  • Lead a team of field service employees to provide great customer interactions while completing daily scheduled service orders. 
  • Hold team accountable to meet company expectations while adhering to safety policies and procedures, work order completion in a timely manner, while following the proper work order functional sequence.
  • Lead day-to-day field operations with oversight of employee work orders and tasks, optimizing available time to complete collections work orders, maintenance and investigation orders for meters that are no longer communicating to the server. 
  • Ensure to keep a forward-looking oversight of the schedule to obtain insight on future work, at a minimum of 3 days out.
  • Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. 
  • Manage employee schedules for time off requests to always ensure adequate staffing levels. 
  • Provide innovative solutions to increase productivity and optimize the workforce within your department. 

Education and Experience

  • 2 year or 4-year degree in operational discipline, management, or related technical discipline or equivalent.
  • Utility Water or Gas experience preferred, but other transferrable experiences recognized
  • 3-5 years experience leading or supervising operational areas and operating units, and managing and meeting performance targets.
  • Experience managing inventory and scheduling staff with various schedules
  • Must possess or obtain a NY State Health Department Grade D Water Operators License within 1 year.

Pay Range: $100,000 - $135,000

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

 

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

 

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

 

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

 

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

 

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

 

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.


Nearest Major Market: Long Island
Nearest Secondary Market: New York City

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