Representative, Credit and Collections

Purpose

This position reports to the Supervisor of Billing and Collections and is primarily responsible for collection of outstanding accounts receivable dollars, resolution of customer billing problems and reduction of accounts receivable delinquency. Other task may be assigned as needed.

Accountabilities

• Works on daily, weekly and monthly activities to meet essential deadlines to generate customer bills and insure that all routes are ready for meter readers
• Competency in Cogsdale, Fiserv, BillMatrix, Itron, KACE and other systems in order to identify issues, take actions towards resolution, communicate results and ensure all collection routines are accurate and timely                    
• Works on schedule of daily, weekly and monthly billing activities to meet essential deadlines and timeframes to generate customer bills. Notifies supervisor when timeframes are in jeopardy
• Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write offs, customer reconciliations and credit memos.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Monitors collection reports, requests, steps and posting to maximize receivable funds, thus reducing bad debt write offs and other company losses.
• Monitors collection reports, requests, steps and posting to maximize receivable funds, thus reducing bad debt write offs and other company losses.                    
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Monitors smart list for service order completions to insure they are ready for transfer and final billing.
• Remain alert for significant variances from expected results of billing and collections efforts and escalate items of a complex nature to designated level of responsibility for resolution.
• Interact with customers when required to complete resolution of customer request.
• Function as an integral part of the billing and collections team, sharing in work assignments and work load, supporting other departments, assisting other functions and employees when needed for the accomplishment of department goals and deadlines                    
• Serve as back up to the Meter Data Assistant.
   

Education and Experience

• Utility industry experience helpful 
• Requires the ability to communicate with internal and/or external customers in a polite, clear and concise manner while promoting the company’s image as local, responsive and caring
• Requires the ability to perform standard mathematical operations and /or moderate statistical analysis. 
• Requires knowledge of various software applications to create documents, reports and/or graphics including Excel, Microsoft Word, email and vendor-provided software