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Representative, Credit and Collections

Gainesville, GA, US, 30501

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

This position reports to the Supervisor of Billing and Collections and is primarily responsible for collection of outstanding accounts receivable dollars, resolution of customer billing problems and reduction of accounts receivable delinquency. Other task may be assigned as needed.

Accountabilities

  • Works on daily, weekly and monthly activities to meet essential deadlines to generate customer bills and insure that all routes are ready for meter readers
  • Competency in Cogsdale, Fiserv, BillMatrix, Itron, KACE and other systems in order to identify issues, take actions towards resolution, communicate results and ensure all collection routines are accurate and timely                    
  • Works on schedule of daily, weekly and monthly billing activities to meet essential deadlines and timeframes to generate customer bills. Notifies supervisor when timeframes are in jeopardy
  • Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write offs, customer reconciliations and credit memos.
  • Perform other assigned tasks and duties necessary to support the Collections Department.
  • Monitors collection reports, requests, steps and posting to maximize receivable funds, thus reducing bad debt write offs and other company losses.
  • Monitors collection reports, requests, steps and posting to maximize receivable funds, thus reducing bad debt write offs and other company losses.                    
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Monitors smart list for service order completions to insure they are ready for transfer and final billing.
  • Remain alert for significant variances from expected results of billing and collections efforts and escalate items of a complex nature to designated level of responsibility for resolution.
  • Interact with customers when required to complete resolution of customer request.
  • Function as an integral part of the billing and collections team, sharing in work assignments and work load, supporting other departments, assisting other functions and employees when needed for the accomplishment of department goals and deadlines                    
  • Serve as back up to the Meter Data Assistant.
     

Education and Experience

  • Utility industry experience helpful 
  • Requires the ability to communicate with internal and/or external customers in a polite, clear and concise manner while promoting the company’s image as local, responsive and caring
  • Requires the ability to perform standard mathematical operations and /or moderate statistical analysis. 
  • Requires knowledge of various software applications to create documents, reports and/or graphics including Excel, Microsoft Word, email and vendor-provided software    
     

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Gainesville GA

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