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Technical Trainer (Gas Utility)

Fall River, MA, US, 02724

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


This position is responsible to plan, design and develop, deliver and evaluate technical training programs that ensure full compliance with the Company’s safety policies and programs, and existing and future governmental codes and regulations. This role is responsible for the maintenance of the following training qualification programs, Gas Operations.

Using the Learning Management System (LMS) this position is responsible to plan and coordinate training for operations employees and outside entities. Training will include both classroom and on-the-job training and would incorporate both conceptual and hands-on instructional methods. Responsibilities would also include participation in testing and evaluation of new tools, materials, and equipment, the ongoing revision and maintenance of standards, procedures and training materials. The role also conducts field audits, and the qualification of field employees.

This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, customers, and the general public. Successful performance requires as strong working knowledge of their specific industry (i.e. Gas).


  • Strong knowledge and experience in regulatory and compliance requirements as it relates to Gas.
  • Conducts field inspections to evaluate employee and contractor knowledge, skills and performance to ensure compliance with company and/or regulatory standards
  • Identify and implements corrective actions to avoid potential accidents and procedural violations
  • Works closely with management to ensure compliance with applicable State and Federal DOT and OSHA rules related to all program qualification requirements and procedure adherence
  • Interpret state and federal codes for field personnel, as required and effectively develop and implement training programs in accordance
  • Experience in using Learning Management System’s (LMS) to coordinate, track and report on employee training
  • Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on modules
  • Strong organizational ability to plan and effectively deliver training to all levels
  • Evaluates performance during and after training by conducting follow-ups with students through field visits, observation/coaching and refresher training
  • Ability to identify and provide follow-up and remedial training for Qualification programs.
  • Maintain auditable training records
  • Effectively manage training costs and resources
  • Ability to function well in a high change environment
  • Beneficial to have knowledge or experience in eLearning development
  • Assist in the development of O&M and corporate standards and the subsequent related work procedures.
  • Open to continuously enhancing their technical instructional delivery and learning new training techniques
  • Conduct of Training Needs Assessments associated with the introduction of new equipment, procedures, and technology
  • Participate as a Subject Matter Expert (SME) during the modification and creation of new technical training programs
  • Mentor other Trainers in the subject matter, content, and course delivery techniques for assigned technical courses
  •  Provides updates and incorporates new procedures and revisions into training programs and reviews work with vendors, technical experts, engineers, field personnel to provide operational input into the selection and operation on new equipment and development of new operating standards.
  • Participate in applicable committees associated to the role or responsible qualification program and share knowledge gained with team

Education and Experience

  • Safety minded
  • Technical training experience in one or more of the following Gas operations, Electrical Operation and/or Water Operations
  • Proven training design, development and delivery experience
  • Experience with Microsoft Office Suite
  • Experience using Learning Management Systems (LMS)
  • Strong communication/personal interaction skills
  • Strong presentation skills and facilitation skills
  • Strong planning and organizational skills
  • Bachelor's degree in Business Administration, Engineering, or a related field and seven years progressively responsible professional experience in associated industry of operations management and/or compliance work
  • Experience or certificate in adult education preferred
  • General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED) and nine years progressively responsible professional experience in the industry of operations management and/or compliance work
  • Additional Information
  • Requires a valid driver's license
  • Works is split between an office environment and field environment based on requirement to accomplish training requirements.
  • Travel may be required to accomplish training requirements.
  • Tools/instruments usage may be required to train and certify employees
  • Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
  • Work demand stress level based on overall expectations of management and peers.
  • Ability to manage the decision making process to develop and implement effective curriculum and training plans

Years of Experience

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: New Bedford

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