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Supervisor, Quality Assurance/Quality Control

Fall River, MA, US, 02724

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


Monitor field operations to ensure that Liberty Utilities operations activities comply and meet government standards, code requirements, company quality standards and customer expectations.  This role is to ensure workforce training and qualification is effective and the resulting construction and operations activities provide safe, reliable and compliant gas service. Follow up training and qualification of identified improvements of work quality and effectiveness will also be required.


  • Manages high quality operating standards by reviewing and evaluating work of employees. Identifies, troubleshoots and communicates quality measures and expected performance levels
  • Maintain a safe, reliable and efficient distribution system through the proper management of resources and workload prioritization. Ensure that all field related work activities are performed in accordance with both State and Federal Codes and Regulations and the company’s Operations and Maintenance Plan
  • Use company software to monitor, inspect and score assigned contractors performing work for Liberty
  • Train, monitor and coach assigned Liberty Inspectors in the use of this program.  Also, confirm active utilization and reporting on our field activities. Provide proactive and remedial training on operations activities where reviews in the field identify where refresher or additional training is necessary
  • Assume the leadership role in the support of company initiatives. Identifies, develops and implements work processes and practice improvement
  • Communicates with employees, customers and community officials concerning all aspects of operations and service delivery.  Review and continually monitor available field resources and work practices in order to ensure a high level of productivity and efficiency
  • Maintain personnel accountability as required and employ progressive disciplinary measures when applicable.  Ensures the safety of personnel by taking direct preventive measures and ensuring all related standards, rules and laws are understood and followed
  • Complete or assist in annual reviews and distribution of the company’s Emergency Response Plan
  • Responsible for work outside of normal work schedule for storm assignments when necessary

Education and Experience

  • Associate’s degree in applied sciences or the equivalent plus 5 years related experience or High School diploma with a minimum of 7 – 10 years in field service, utility operations or technical discipline with supervisory and/or customer service experience
  • Successful completion of Operator Qualification tests related to the operation’s technical disciplines
  • Thorough knowledge of gas distribution system construction, operations, production plant operation, metering regulations and gas-fired equipment is required
  • Working knowledge of applicable government, legal and regulatory codes affecting natural gas distribution, production and metering and service activities
  • Working knowledge of GIS systems, schematics, blueprints and wiring diagrams.  Working knowledge of accounting and business procedures. Proficiency in working with computers, associated computer applications and software, specifically, Excel, Word and GIS systems. 
  • Demonstrated ability to analyze gas distribution and associated problems, determine solutions and take corrective action. 
  • Demonstrated leadership abilities, including ability to effectively communicate, coach and train work direction to assigned personnel according to established work practices, safety standards, and within provisions of applicable Company standards and safety policies
  • Demonstrated ability to represent the company in a positive manner when dealing with internal and external constituents
  • Prior experience in handling organized labor matters related to the daily administration of the union collective bargaining agreement is required #LI-DS1

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: New Bedford

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