Coordinator II, Resource Planning

LU Service Corp.

Fall River, MA, US, 02720

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Coordinator II, Resource Planning role is responsible for providing effective and efficient scheduling, routing, and coordination of emergency and non emergency work to field resources. This position supports a wide range of capital and operational activities—including construction, mandated compliance, maintenance, and customer field services—to ensure work is completed safely, on time, on budget, and with proper documentation. The position is the central point of contact for either the New Services Team or the customer for updates on the status of their service installation (i.e. permitting, planning, Engineering, Construction). The position supports the safe, efficient, and customer‑focused delivery of gas service installations, relocations, and customer driven projects by serving as a central coordinator between field operations, engineering, construction, and sales teams.

The role oversees and maintains accurate construction and operational data, reviews daily reports, enters and validates information in SAP, matches invoices to daily slips, and manages SES (Service Entry Sheet) approvals. The Coordinator supports project scheduling, expenditure tracking, contractor collaboration, and periodic reporting for Operations, Engineering, Sales, and Finance. The position also serves as a central point of contact for customer appointments, inquiries, and new service installation updates.

Hourly Rate DOE: $28.63 - $42.95

Accountabilities

• Set up and monitor daily workload assignments for field resources; adjust schedules as needed to meet company objectives.

• Assist with rescheduling work impacted by emergency events and plan for postponed work.

• Monitor job preparation activities prior to scheduling.

• Coordinate across functions to manage and track mandated compliance work.

• Schedule field staff for onsite assessments.

• Review daily construction reports and enter accurate data into SAP.

• Match invoices to daily slips and manage SES approvals.

• Conduct analysis and prepare reports/metrics to support progress tracking, regulatory reporting, budget monitoring, financial forecasting, and project evaluation.

• Support monthly progress assessments and cross departmental reporting

• Manage inbound and outbound calls related to residential, commercial, and new construction customer needs.

• Provide excellent customer service by responding quickly and accurately to inquiries.

• Serve as the central point of contact for internal teams regarding service installation status.

• Act as central communication hub for customer requested service relocations.

• Manage workforce overtime reports, contact lists, and emergency call out schedule.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) required.

• Valid driver’s license and ability to travel to offsite locations as needed.

• Excellent presentation, communication, and customer service skills.

Education and Experience

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) required.
Valid driver’s license and ability to travel to offsite locations as needed.
Excellent presentation, communication, and customer service skills.
College or professional program of 3 years or less.
Experience: 3–5 years of experience.
Continuous computer use and data entry.
Occasional physical activity (standing, walking, lifting).
Office-based environment with occasional travel.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.