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TEMPORARY Representative - Customer Service 1

 

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

**** THIS IS A TEMPORARY DIRECT HIRE POSITION ****

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations.  The CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity.  The CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.    

Accountabilities

  • Customer Service Window – provides general information and accepts customer payments
  • Assist customers at the counter with new service, hydrant meters and directions, etc
  • Ensures cash drawer and receipts balance daily
  • Answers incoming calls and emails, provides accurate information in a courteous and professional manner and forwards call to appropriate destination as required
  • Back up with various customer service duties as necessary
  • Process mail returns (not delivered)
  • Process customer applications for service openings and closings
  • Scan CSR documents into CIS
  • Create service orders for Customer follow-up
  • Process mail payments
  • Update InfoSend address changes
  • Other administrative duties as required
  • Perform duties in compliance with laws, regulations, company policies and procedures.  Adhere to Liberty Utilities security policies.  Provide accurate information regarding Liberty Utilities services and guidelines

Education and Experience

  • Must possess a high school diploma or equivalent certification
  • Experience in Customer Service is desirable
  • Requires excellent telephone etiquette, verbal communications and customer relation skills
  • Must possess organizational and problem solving skills including an aptitude for math
  • Computer experience is also required together with word processing knowledge
  • Must have a valid California driver’s license and an acceptable driving record
  • Bilingual skills are highly desired

Who we are

We know that the services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For more than 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated utility services into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Today, Liberty provides regulated water, electricity, and natural gas utility services to over 807,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction.

Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability.

About Algonquin Power & Utilities Corp:

Liberty is a subsidiary of Algonquin Power & Utilities Corp. (“Algonquin”). Algonquin is a North American diversified generation, transmission and distribution utility with $11 billion of total assets. Common shares, preferred shares, and installment receipts are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, AQN.PR.D, and AQN.IR.  APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN. 

Visit our Careers Site at https://jobs.libertyenergyandwater.com/

Follow us on Twitter and join the conversation! @AQN_Utilities & @AQN_Careers

 

What we offer

  • Collaborative environment with a genuine flexible working policy

  • Share purchase/match plan

  • Pension Plan

  • Free refreshments

  • Top Talent Program

  • Volunteer paid days off

  • Employee Assistance Program

  • Achievement fund

  • Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

 


Nearest Major Market: Los Angeles