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Self-Service Deployment Support Specialist (Operations Business Process Specialist)

Downey, CA, US, 90241 Oakville, ON, CA, L6J 2X1 Fall River, MA, US, 02721 Anderson, MO, US, 64851 Apple Valley, CA, US, 92308 Asbury, MO, US, 64832 Ash Grove, MO, US, 65604 Ashland, KY, US, 41101 Aurora, MO, US, 65605 Dorchester, WI, US, 54425 Taft, CA, US, 93268 Baxter Springs, KS, US, 66713 Baxter Springs, KS, US, 66713 Billings, MO, US, 65610 Blackstone, MA, US, 01504-2215 Bolivar, MO, US, 65613 Bolivar, MO, US, 65613 Branson, MO, US, 65616 Bryson, TX, US, 76427 Buffalo, MO, US, 65622 Butler, MO, US, 64730-0209 Carefree, AZ, US, 85377 Caribou, ME, US, 04736 Caruthersville, MO, US, 63830-1133 Fall River, MA, US, 02724 Charlestown, NH, US, 03603 Chillicothe, MO, US, 64601 Clinton, MO, US, 64735 Cochrane, ON, CA, P0L 1C0 Columbus, OH, US, 43004 Columbus, KS, US, 66725 Columbus, GA, US, 31901 Commerce, OK, US, 74339 Concord, NH, US, 03301 Concord, NH, US, 03301 Cornwall, ON, CA, K6H 5R6 Deerfield, MI, US, 48445 Red Deer, AB, CA, T4G 0K1 Donnacona, Quebec, CA, G3M 1B5 Fall River, MA, US, 02721 Elk Mound, WI, US, 54739 Fredericton, New Brunswick, CA, E3B 7G5 Gainesville, GA, US, 30501 Girard, IL, US, 62640 Gold Canyon, AZ, US, 85218 Goodyear, AZ, US, 85395 Granby, MO, US, 64844 Gravette, AR, US, 72736 Westover, MD, US, 21871 Greenfield, MO, US, 65661 Hannibal, MO, US, 63401 Harrisburg, IL, US, 62946 Hawkins, TX, US, 75765 Alma Center, WI, US, 54611 Henrietta, MO, US, 64036 Herbert, SK, CA, S0H 2A0 Hollister, MO, US, 65672 Humansville, MO, US, 65674 Jackson, MO, US, 63755-0268 Joplin, MO, US, 64801 Joplin, MO, US, 64818 Joplin, MO, US, 64804 Joplin, MO, US, 64801 Joplin, MO, US, 64804 Keene, NH, US, 03431 Keokuk, IA, US, 52632 Kirksville, MO, US, 63501 BM, HM 07 LaRussell, MO, US, 64862 Laforce, Quebec, CA, J0Z 2J0 Lebanon, NH, US, 03766-2637 Litchfield Park, AZ, US, 85340 Londonderry, NH, US, 03053 Louisa, KY, US, 41230 Hewlett, NY, US, 11557 Lynch Station, VA, US, 24571 Malden, MO, US, 63863 Manchester, NH, US, 03101 Marshall, MO, US, 65340 Maryville, MO, US, 64468 Massena, NY, US, 13662 Massena, NY, US, 13662 Mayer, AZ, US, 86333 Merrick, NY, US, 11566 Metropolis, IL, US, 62960 Minonk, IL, US, 61760 Moncton, New Brunswick, CA, E1E 3R8 Mont-Laurier, Quebec, CA, J9L 2A2 Nashua, NH, US, 03060 Neosho, MO, US, 64850 Nevada, MO, US, 64772 Buford, OH, US, 45171 Nixa, MO, US, 65714-7969 Noel, MO, US, 64854 Rice Lake, WI, US, 54868 Oakville, ON, CA, L6J 2X1 Ogdensburg, NY, US, 13669 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Ozark, MO, US, 65721 Forsyth, MO, US, 65653 Paw Paw, IL, US, 61353 Pierce City, MO, US, 65723 Pikeville, KY, US, 41501 Pine Bluff, AR, US, 71601 Pine Bluff, AR, US, 71601 Platte City, MO, US, 64079 Princess Anne, MD, US, 21853 Rawdon, Quebec, CA, J0K 1S0 Reeds, MO, US, 65737 Republic, MO, US, 65738 Rio Rico, AZ, US, 85648 Riverton, KS, US, 66770 Riviere-du-Loup, Quebec, CA, G5R 5B7 Saint John, New Brunswick, CA, E2K 2Y6 Saint-Gédéon, Quebec, CA, G0W 2P0 Salem, NH, US, 03079 Sanger, CA, US, 93657-0397 Sea Cliff, NY, US, 11579-1926 Sedalia, MO, US, 65301 Seneca, MO, US, 64865 Sierra Vista, AZ, US, 85635 Sikeston, MO, US, 63801 South Lake Tahoe, CA, US, 96150 St-Damase, Quebec, CA, G0J 2J0 St. Hyacinthe, Quebec, CA, J2S 5N8 St. Leon, MB, CA, R0G 2E0 St. Raphael, Quebec, CA, G0R 4C0 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Ste. Catherine, Quebec, CA, J5C 1L9 Stockton, MO, US, 65785 Strafford, MO, US, 65757 Surprise, AZ, US, 85387 Fall River, MA, US, 02720 Tahoe Vista, CA, US, 96148 Tilton, NH, US, 03276 Tinker, New Brunswick, CA, E7H 5A8 Tyler, TX, US, 75703 Tyrone, PA, US, 16686 Newburgh, NY, US, 12550 Vandalia, IL, US, 62471 Webb City, MO, US, 64870 White Hall, AR, US, 71602 Willard, MO, US, 65781 Mountain Lake, MN, US, 56159 Windsor Locks, CT, US, 06096-2335

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

 

The Self-Service Deployment Support Specialist plays a key role in the discovery, design, build, test and deployment of the Customer Services Processes and Integrations (people, process, technology) to support Release 3 Customer Foundations.  The core technology is SAP and Smart Energy Water however there are other vendors such as Opentext, Kubra, Fiserv, Genesys and in-house tools that will be implemented.  The Self-Service Specialist is involved in understanding and supporting business processes that support end to end meter to cash activities. The role requires a self-motivated individual with previous Self Service experience, demonstrated attention to detail and a commitment accuracy. The activities can be intense at times and may require travel.

Accountabilities

 

  • Assist with solution discovery, business needs analysis, conceptual design, planning and scoping, cost and benefit analysis.                    
  • Provide business process expertise
  • Assist with requirements definition, solution design and validation, assessing best practices, solution documentation
  • Engage with third-parties to understand solutions, requirements and integration efforts
  • Actively participate in issue resolution when Global Design is no applicable
  • Assist with the review of configuration and unite testing
  • Assist with and review solution documentation
  • Support data migration activities
  • Create test case material and conduct test activities
  • Review training materials and support training activities including assisting in documenting policies, procedures, job aids and training modules
  • Support all change management efforts and act as change agents for the program by demonstrating positive, visible support of the program and its objectives. Communicate with key stakeholders
  • Assist with the deployment (go-live, move to production environment) of the capabilities
  • Provide post go-live support (Hypercare)
  • Participate in the transition to Production Support
  • Assist with the design, build, test and deployment of reporting capabilities
  • Use approved Change Management procedures to request approval for solution changes including data fixes, code changes and configuration updates
  • Act as a point of escalation and decision making for Self Service processes
  • Other duties as assigned

Education and Experience

 

  • Specialist in Self-Service functional area (5+ years of experience)
  • Experience of handling large amounts of data within Utilities environment, ability to deliver to targets, concern for accuracy, experience of process reengineering work, system test or UAT experience, quality focused.   
  • Advanced requirement gathering, critical thinking and problem solving
  • High levels of initiative, creativity, independent judgment and decision making  
  • Ability to network and collaborate cross-functionally; demonstrated commitment to teamwork and partnerships
  • Ability to prioritize assignments / projects and multi-task within restricted time constraints
  • Ability to influence people that don’t report to them
  • Knowledge of SAP, Smart Energy Water, OpenText, Lexis Nexis, Genesis, Kubra, Fiserv,  ALM and Azure Development Ops an asset

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Los Angeles

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