Director, Vendor Performance Management

LU Service Corp.

Downey, CA, US, 90241 Joplin, MO, US, 64801 Joplin, MO, US, 64801 Litchfield Park, AZ, US, 85340 Londonderry, NH, US, 03053

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Director, Vendor Performance Management is accountable for the governance, performance, and value realization of Liberty’s strategic IT service providers. This role ensures that outsourced partners meet contractual and service commitments, deliver continuous improvement, and align their contributions with Liberty’s operational and strategic objectives.

#LI-Hybrid

Accountabilities

Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities.
Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmaps
Maintain productive and collaborative working relationships with vendor partners and internal stakeholders
Oversee enterprise vendor performance framework, including KPI standards and escalation protocols.
Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities.
Monitor IT incident and service trends in coordination with ITSM leads
Lead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives.
Support enforcement of service penalties or bonus clauses tied to performance
Lead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendors
Ensure vendors meet compliance and audit requirements
Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements.
Identify opportunities for vendor-led innovation, cost reduction, and service improvement
Recommend and implement vendor improvement or remediation plans

Education and Experience

Experience with establishing and delivery of IT Application and Infrastructure managed services
Solid understanding of vendor governance models, performance scorecards, and escalation management
Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans
Familiarity with RFI/RFP processes and vendor selection best practices
Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation
Experience in identifying cost-saving opportunities through vendor consolidation or renegotiation
Knowledge of risk, compliance, and audit requirements related to third-party services
Strong communication, organizational, and issue-resolution skills
Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset
Experience in tracking and reporting on vendor spend, including utilization and capacity planning
Certifications such as CSMP or CPSM are advantageous

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.