Manager, Gas Operations

Purpose

The Manager of Operations plans, organizes, coordinates and manages the daily operational activities, within an assigned functional area, for the natural gas distribution system within one or more communities.  Functional areas for this job can include one or more of the following: service, leak survey, corrosion, measurement, instrumentation and controls, construction/maintenance, and meter reading.

Accountabilities

• Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities surrounding the facility.  Facilitate regular team meetings to problem solve issues, to inform on company performance and create proactive practices. Create facility schedule, ensuring that all operational hours are covered at all times.  
• Develops and monitors functional area budgets to ensure efficient utilization of resources. Lead, motivate, challenge and mentor staff within facility.  Review staffing requirements ongoing to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing complement. 
• Ensures all training and OQ requirements are met before employee individually performs tasks assigned.   Involved in pro-active, regular communication and interaction with members of the management team.  This includes being a leader to change, to develop, implement and manage projects and initiatives to successful completion.  Mentors less experienced supervisors of operations.   Approve employee timesheets and time worked within payroll deadlines.  Leads the performance review process for all staff.   
• Initiates and supervises service and construction orders for new main/service construction, main/service replacements, and large volume meter sets.   Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.  Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety. 
• Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity. Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained.  Coordinates activities with regard to emergencies, outages and pressure problems.          
• Promotes a positive company image by participating in local civic and professional organizations.  May represent company to regulatory authorities, public officials, customers and the general public involving company matters.            

Education and Experience

• High School Diploma required, supported by related Utility Trade Certifications/Licensure
• Associate’s or Bachelor’s Degree in Engineering, Operations, Business, or relevant field of study a plus
• 10+ years of directly related work experience                   
• Demonstrated prior experience leading and supervising teams #LI-DS1