Manager, Operations (Clinton, MO)

Purpose

The Manager of Operations plans, organizes, coordinates, and manages the daily operational activities within an assigned functional area, for the natural gas distribution system within one or more communities.
This job will be responsible for the following areas: Clinton, Nevada and Butler, MO which are part of Liberty Central Division. The successful candidate can live in any of these three areas.

Accountabilities

• Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities.
• Facilitate regular team meetings to problem solve issues, to inform on company performance and create initiative-taking practices.
• Develop, schedule and conduct regular supervisor meetings with each team member.
• Create facility schedule, ensuring that all operational hours are always covered.
• Develops and monitors functional area budgets to ensure efficient utilization of resources.
• Review staff requirements regularly to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing.
• Involved in pro-active, regular communication and interaction with member of the management team. This includes being a leader to change, to develop, implement and manage projects and initiative to successful completion.
• May represent Company to regulatory authorities, public official, customers and the public involving company matters.
• Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.
• Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets.
• Schedules, monitors and conduct quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety.
• Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity.
• Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained.
• Coordinates activities for emergencies, outages, and pressure problems.
• Directs three teams totaling 11-50 employees; determines team structure and roles of members.

Education and Experience

• Bachelor’s degree in business administration or a related field a plus
• 1-3 years of experience
• Ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions.
• Natural gas utility experience preferred.
• Demonstrated customer service skills.
• Valid Driver’s license with the flexibility to travel to other office locations as needed.
• The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts.
• Intermediate level computer skills with an ability with Microsoft Word, Outlook and Excel
   

Working Environment:

• Exposure to poor weather: Occasionally
• Driving or travel: Up to 25%
• Exposure people who are tense, emotionally unstable, or unpredictable: Occasionally