Loading...
Share this Job
Apply now »

Senior Customer Service Representative

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

Purpose

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations.  The CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity.  The CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies. 

Accountabilities

  • Customer Service Window – provides general information and accepts customer payments
  • Assist customers at the counter with new service, hydrant meters and directions, etc
  • Ensures cash drawer and receipts balance daily
  • Answers incoming calls and emails, provides accurate information in a courteous and professional manner and forwards call to appropriate destination as required.
  • Back up with various customer service duties as necessary
  • Process mail returns (not delivered)
  • Process customer applications for service openings and closings
  • Scan CSR documents into CIS
  • Create service orders for Customer follow-up
  • Process mail payments
  • Update InfoSend address changes
  • Other administrative duties as required
  • Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies.  Provide accurate information regarding Liberty Utilities services and guidelines

Education and Experience

  • Bilingual skills required
  • Must possess a high school diploma or equivalent certification
  • Experience in Customer Service is desirable
  • Requires excellent telephone etiquette, verbal communications and customer relation skills
  • Must possess organizational and problem solving skills including an aptitude for math
  • Computer experience is also required together with word processing knowledge
  • Must have a valid California driver’s license and an acceptable driving record

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion1 of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.1

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Apply now »