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Customer Service Representative

Tahoe Vista, CA, US, 96148

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations. CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity. CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.

Accountabilities

  • Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies. Provide accurate information regarding Liberty Utilities services and guidelines
  • Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification.
  • Will work alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service.
  • Will automatically progress through the wage rate scale provided the employee’s performance is satisfactory to qualify for advancement.

Education and Experience

  • Must possess a high school diploma or equivalent certification.
  • Experience in Customer Service is desirable.
  • Requires excellent telephone etiquette, verbal communications and customer relation skills.
  • Must possess organizational and problem solving skills including an aptitude for math.
  • Computer experience is also required together with word processing knowledge.
  • Must have a valid California driver’s license and an acceptable driving record.
  • Bilingual skills are highly desired
  • After training, will be required by to pass company proficiency test.
  • Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Service Representative in the Customer Business Office , Customer Billing department and Meter Reading/field services department.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Sacramento

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