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Training Manager

Oakville, ON, CA, L6J 2X1

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.



This role is responsible for creating the Customer first Learning and Development strategy and providing leadership and guidance to the Customer First team on all aspects of training required for effective change management.  The role ensures the CF L&D program aligns with the organizations culture and competencies. They will work with the OCM Director and L&D Director to create the Learning strategy and plan to increase organizational performance and engagement. This role will consult with the business to ensure we effectively plan training and development needs. Building and maintaining strong working relationships with local HR and the business is essential to ensure L&D programs are consistently delivered across the enterprise. This role will manage, coach and lead the Training coordinator. 



  • Create the Customer First training strategy in partnership with IBM and Liberty L&D
  • Ensure consistent role out of the training strategy across all the Customer First projects
  • Represent Customer First on the Training council
  • Create the Train the Trainer approach and gain agreement from the business
  • Engage and consult with stakeholders in identifying trainers and agreeing the training plan
  • Confirm resource requirements and timing, define the priorities, resources, roles and responsibilities for team efforts
  • Manage contractor relationships to create learning content
  • Oversee the development of courseware and instructor presentation materials; review deliverables.
  • Acts as a communication focal point for training issues; ensures timely issue identification, resolution and appropriate escalation. 
  • Develop and maintain detailed training work plans and budgets.
  • Develop training curriculum content, finalize course outlines, and develop course review schedules.
  • Develop training metrics and monitor quality of training development effort.
  • Create executive updates on training approach and metrics
  • Develop and deliver Train-the-trainer courses for instructors, if required.
  • Manage a direct report providing oversight of the training schedule and co-ordination activities
  • Creates a CF training sustainment plan to ensure the training continues to be managed appropriately post project go live. 
  • Manage the change management process for CF training materials. 

Education and Experience


  • Bachelor’s degree
  • 5 years+ experience leading large training initiatives for ERP or technology implementations (SAP preferred)
  • Experience leading training design, development, and delivery logistics across multiple locations
  • Strong project management skills
  • Organization design background

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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