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Manager, IT Network Infrastructure

Oakville, ON, CA, L6J 2X1 Bryson, TX, US, 76427 Vandalia, IL, US, 62471 Republic, MO, US, 65738 Columbus, KS, US, 66725 Branson, MO, US, 65616 Humansville, MO, US, 65674 Ste. Catherine, Quebec, CA, J5C 1L9 Clinton, MO, US, 64735 Sardinia, OH, US, 45171 Harrisburg, IL, US, 62946 Webb City, MO, US, 64870 Ashland, KY, US, 41101 Pierce City, MO, US, 65723 Fall River, MA, US, 02721 Anderson, MO, US, 64851 Charlestown, NH, US, 03603 Butler, MO, US, 64730-0209 Columbus, OH, US, 43004 Ozark, MO, US, 65721 Salem, NH, US, 03079 Granby, MO, US, 64844 Moncton, New Brunswick, CA, E1E 3R8 Joplin, MO, US, 64804 Neosho, MO, US, 64850 Gravette, AR, US, 72736 Nixa, MO, US, 65714-7969 Nevada, MO, US, 64772 Pine Bluff, AR, US, 71601 Buffalo, MO, US, 65622 Maryville, MO, US, 64468 Stockton, MO, US, 65785 Massena, NY, US, 13662 Riviere-du-Loup, Quebec, CA, G5R 5B7 Ash Grove, MO, US, 65604 Jackson, MO, US, 63755-0268 Joplin, MO, US, 64804 Greenfield, MO, US, 65661 Bolivar, MO, US, 65613 Lebanon, NH, US, 03766-2637 South Lake Tahoe, CA, US, 96150 Aurora, MO, US, 65605 Hollister, MO, US, 65672 Hewlett, NY, US, 11557 St. Raphael, Quebec, CA, G0R 4C0 Baxter Springs, KS, US, 66713 Concord, NH, US, 03301 Londonderry, NH, US, 03053 Surprise, AZ, US, 85387 Pine Bluff, AR, US, 71601 Newburgh, NY, US, 12550 Billings, MO, US, 65610 Tinker, New Brunswick, CA, E7H 5A8 Rio Rico, AZ, US, 85648 Nashua, NH, US, 03060 Cochrane, ON, CA, P0L 1C0 Caribou, ME, US, 04736 Rice Lake, WI, US, 54868 Tahoe Vista, CA, US, 96148 Joplin, MO, US, 64801 Fall River, MA, US, 02721 Sedalia, MO, US, 65301 St. Leon, MB, CA, R0G 2E0 Carefree, AZ, US, 85377 Caruthersville, MO, US, 63830-1133 Tyler, TX, US, 75703 Sierra Vista, AZ, US, 85635 Keene, NH, US, 03431 Fredericton, New Brunswick, CA, E3B 7G5 Herbert, SK, CA, S0H 2A0 Louisa, KY, US, 41230 Willard, MO, US, 65781 Deerfield, MI, US, 48445 Donnacona, Quebec, CA, G3M 1B5 Dorchester, WI, US, 54425 Taft, CA, US, 93268 Goodyear, AZ, US, 85395 Columbus, GA, US, 31901 Hawkins, TX, US, 75765 Ozark, MO, US, 65721 Mont-Laurier, Quebec, CA, J9L 2A2 Merrick, NY, US, 11566 Pikeville, KY, US, 41501 Manchester, NH, US, 03101 Blackstone, MA, US, 01504-2215 Riverton, KS, US, 66770 Cornwall, ON, CA, K6H 5R6 Rawdon, Quebec, CA, J0K 1S0 Westover, MD, US, 21871 St-Damase, Quebec, CA, G0J 2J0 Apple Valley, CA, US, 92308 Concord, NH, US, 03301 Bolivar, MO, US, 65613 Laforce, Quebec, CA, J0Z 2J0 Paw Paw, IL, US, 61353 Malden, MO, US, 63863 Massena, NY, US, 13662 Metropolis, IL, US, 62960 Noel, MO, US, 64854 Gainesville, GA, US, 30501 Henrietta, MO, US, 64036 Fall River, MA, US, 02720 Lynch Station, VA, US, 24571 Strafford, MO, US, 65757 Princess Anne, MD, US, 21853 Forsyth, MO, US, 65653 Chillicothe, MO, US, 64601 Sanger, CA, US, 93657-0397 Windsor Locks, CT, US, 06096-2335 Joplin, MO, US, 64801 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Commerce, OK, US, 74339 White Hall, AR, US, 71602 St. Hyacinthe, Quebec, CA, J2S 5N8 Elk Mound, WI, US, 54739 Asbury, MO, US, 64832 Sikeston, MO, US, 63801 Hannibal, MO, US, 63401 Seneca, MO, US, 64865 Tyrone, PA, US, 16686 Downey, CA, US, 90241 Red Deer, AB, CA, T4G 0K1 Sea Cliff, NY, US, 11579-1926 Ogdensburg, NY, US, 13669 Reeds, MO, US, 65737 Keokuk, IA, US, 52632 LaRussell, MO, US, 64862 Alma Center, WI, US, 54611 Fall River, MA, US, 02724 Gold Canyon, AZ, US, 85218 Mayer, AZ, US, 86333 Kirksville, MO, US, 63501 Ozark, MO, US, 65721 Marshall, MO, US, 65340 Platte City, MO, US, 64079 Mountain Lake, MN, US, 56159 Girard, IL, US, 62640 BM, HM 07 Joplin, MO, US, 64818 Litchfield Park, AZ, US, 85340 Baxter Springs, KS, US, 66713 Minonk, IL, US, 61760 Tilton, NH, US, 03276

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

 

The role of Manager, IT Network, is to manage all aspects of the organization's IT Network and Telephony infrastructure. This role provides the technical and resource leadership for all areas of accountability. The role ensures the proper engineering, build, and smooth and fluid operation of WAN, LAN, SDWAN, and Telephony infrastructure for the entire organization. Leading a team of 5-15 team members, the Manager, IT Network, will ensure the effective and efficient delivery and major incident support of IT Networks & Telephony following defined processes, controls, and within all cyber-security guidelines. This role will be responsible for all facets of staff performance responsibilities, with a view to molding and shaping the team both in terms of career development, and organization benefit.

#LI-Hybrid

Accountabilities

 

Technical Management 

 

  • Review, manage, protect, and optimize configurations, capacity, and performance
  • Manage appropriate redundancy, and failover
  • Review/self-assess/self-remediate/audit support of all related ITGCs
  • Enforce all IT cyber-security measures
  • Manage on-call to support major incidents 
  • Establish  full operational monitoring and reporting, with hand-off as appropriate to production support teams
  • Provide recommendations for improvements in the delivery/operation/maintenance of service
  • Provide capacity planning; Technology deployment architecture; Collaborator and approver of Network and Telephony high-level architecture; Direct/Assist on assessment/advisement/planning on all patches, bug-fixes, revisions, and upgrades
  • Work closely with Architecture Team, Security Team, and Project Managers to ensure delivery of IT commitments
  • Ensure production readiness as part implementation, and hand-off to production support teams
  • Develop , implement, track, and assess KPIs for Network and Telephony services
  • Evaluate/assess/estimate all Project demand requests

 


Department Management:

 

  • Closely monitor progress of all department work, and manage all associated escalations
  • Effective communication of all issues/status of Operations Applications to all stakeholders
  • Perform all performance reviews, development plans, coaching, mentoring, time recording approval, and overall management of full-time staff
  • Monitor, and manage all budget for the group, including but not limited to both capex and opex spending, providing monthly variance reporting and proactively adjust where necessary to ensure adherence to budget
  • Manage day-to-day vendor relationships; Accurate tracking of vendor activities: track payments to vendor monthly; Provide support for successful negotiation of contract renewals with vendors in your portfolio; Track license agreements and license usage for vendors in your portfolio; Establish release plans/upgrade paths/release compliancy plans for the next 3 years out
     

Education and Experience

 

  • University – bachelor’s degree or equivalent
  • Minimum of 5-10 years working in IT, with at least 2-3 years at some managerial level
  • At least 2-3 years of experience in the Energy/Utilities vertical sector would be beneficial
  • B. Sc. in Computer Science/Engineering preferred
  • Demonstrated experience/knowledge in Cisco ACI/Cisco FTD FW/Cisco Routers/Cisco Switches
  • Demonstrated experience/knowledge in Voice Gateways/PRIs/SIP
  • Demonstrated experience in building/managing WAN/LAN
  • Demonstrated experience/knowledge in Cisco SDWan
  • Demonstrated experience with IT incident/change/problem/CAB management
  • Ability to translate technical requirements into business terms
  • Strong, effective, and pervasive communication skills a must
  • Strong presentation skills, and strong analytical and problem-solving capabilities
  • Project Management Training a plus
     

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

 

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

 

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

 

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

 

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

 

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

 

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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