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Business Solution Architect - Customer Information Systems

Oakville, ON, CA, L6J 2X1 Ste. Catherine, Quebec, CA, J5C 1L9 Tyrone, PA, US, 16686 Saint John, New Brunswick, CA, E2K 2Y6 Nevada, MO, US, 64772 Cochrane, ON, CA, P0L 1C0 Dorchester, WI, US, 54425 Princess Anne, MD, US, 21853 Riverton, KS, US, 66770 Riviere-du-Loup, Quebec, CA, G5R 5B7 Asbury, MO, US, 64832 Clinton, MO, US, 64735 Tyler, TX, US, 75703 Herbert, SK, CA, S0H 2A0 St. Leon, MB, CA, R0G 2E0 Tinker, New Brunswick, CA, E7H 5A8 Bryson, TX, US, 76427 Bolivar, MO, US, 65613 Concord, NH, US, 03301 Hewlett, NY, US, 11557 Carefree, AZ, US, 85377 Lynch Station, VA, US, 24571 Rio Rico, AZ, US, 85648 Surprise, AZ, US, 85387 Platte City, MO, US, 64079 Sikeston, MO, US, 63801 Willard, MO, US, 65781 Baxter Springs, KS, US, 66713 Nashua, NH, US, 03060 Donnacona, Quebec, CA, G3M 1B5 Litchfield Park, AZ, US, 85340 Tahoe Vista, CA, US, 96148 Massena, NY, US, 13662 Merrick, NY, US, 11566 Fall River, MA, US, 02721 Granby, MO, US, 64844 Mayer, AZ, US, 86333 Ogdensburg, NY, US, 13669 Baxter Springs, KS, US, 66713 Londonderry, NH, US, 03053 Bolivar, MO, US, 65613 St-Damase, Quebec, CA, G0J 2J0 BM, HM 07 Ozark, MO, US, 65721 Sanger, CA, US, 93657-0397 Columbus, KS, US, 66725 Butler, MO, US, 64730-0209 Hollister, MO, US, 65672 Stockton, MO, US, 65785 Vandalia, IL, US, 62471 Rice Lake, WI, US, 54868 Harrisburg, IL, US, 62946 Mountain Lake, MN, US, 56159 Ozark, MO, US, 65721 Westover, MD, US, 21871 Ozark, MO, US, 65721 Forsyth, MO, US, 65653 Blackstone, MA, US, 01504-2215 Concord, NH, US, 03301 Joplin, MO, US, 64801 Pine Bluff, AR, US, 71601 Mont-Laurier, Quebec, CA, J9L 2A2 Paw Paw, IL, US, 61353 Taft, CA, US, 93268 Joplin, MO, US, 64801 Hawkins, TX, US, 75765 Rawdon, Quebec, CA, J0K 1S0 Greenfield, MO, US, 65661 Pikeville, KY, US, 41501 St. Hyacinthe, Quebec, CA, J2S 5N8 Branson, MO, US, 65616 Moncton, New Brunswick, CA, E1E 3R8 Ash Grove, MO, US, 65604 Noel, MO, US, 64854 Fall River, MA, US, 02724 Joplin, MO, US, 64804 Metropolis, IL, US, 62960 Kirksville, MO, US, 63501 Hannibal, MO, US, 63401 Fall River, MA, US, 02720 Fall River, MA, US, 02721 Massena, NY, US, 13662 Humansville, MO, US, 65674 Goodyear, AZ, US, 85395 Gainesville, GA, US, 30501 Gold Canyon, AZ, US, 85218 Maryville, MO, US, 64468 LaRussell, MO, US, 64862 St. Raphael, Quebec, CA, G0R 4C0 Keokuk, IA, US, 52632 Girard, IL, US, 62640 Webb City, MO, US, 64870 Sierra Vista, AZ, US, 85635 Downey, CA, US, 90241 Deerfield, MI, US, 48445 Ashland, KY, US, 41101 Chillicothe, MO, US, 64601 Billings, MO, US, 65610 Saint-Gédéon, Quebec, CA Caribou, ME, US, 04736 Caruthersville, MO, US, 63830-1133 Buffalo, MO, US, 65622 Sedalia, MO, US, 65301 Elk Mound, WI, US, 54739 South Lake Tahoe, CA, US, 96150 Fredericton, New Brunswick, CA, E3B 7G5 Anderson, MO, US, 64851 Windsor Locks, CT, US, 06096-2335 Minonk, IL, US, 61760 Reeds, MO, US, 65737 Alma Center, WI, US, 54611 Neosho, MO, US, 64850 Apple Valley, CA, US, 92308 Aurora, MO, US, 65605 Lebanon, NH, US, 03766-2637 Commerce, OK, US, 74339 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Republic, MO, US, 65738 Columbus, GA, US, 31901 Buford, OH, US, 45171 Joplin, MO, US, 64818 Red Deer, AB, CA, T4G 0K1 Cornwall, ON, CA, K6H 5R6 Marshall, MO, US, 65340 Joplin, MO, US, 64804 Salem, NH, US, 03079 Seneca, MO, US, 64865 Gravette, AR, US, 72736 Jackson, MO, US, 63755-0268 Charlestown, NH, US, 03603 Malden, MO, US, 63863 Pine Bluff, AR, US, 71601 Sea Cliff, NY, US, 11579-1926 Newburgh, NY, US, 12550 Henrietta, MO, US, 64036 Tilton, NH, US, 03276 Pierce City, MO, US, 65723 Manchester, NH, US, 03101 Keene, NH, US, 03431 Nixa, MO, US, 65714-7969 Strafford, MO, US, 65757 Louisa, KY, US, 41230 Laforce, Quebec, CA, J0Z 2J0 White Hall, AR, US, 71602 Oakville, ON, CA, L6J 2X1

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


Reports to:  Director, Enterprise Business Solutions  

As a Business Solutions Architect, you will play an important role at the heart the Enterprise Business Solutions Center of Excellence.  As a Business Solution Architect, you will work with business and I.T team members across our diverse utilities and business areas to design integrated, enterprise grade solutions that will allow Liberty to meet and exceed its business objectives through our Customer First platform.   

Customer first encompasses a broad range of utility business functions and offers an exciting opportunity to work with a leading-edge, integrated SAP ERP platform.  

You’ll work collaboratively with Liberty IT as well as our stakeholders to translate business requirements into their optimal implementation and will work hands on with our business community as we support them in their journey of growth and adoption on this new platform. 
What you will need to be successful 

  • Be Data Driven– You must be able to give meaning to data. You enjoy investigating complex problems and making sense of information. You’re confident in your ability to communicate data and in using it to tell a story to improve business outcomes. 
  • Build Partnerships: You know that relationships and networks are essential to success. As such you will collaborate with key partners (e.g., Analytics, Enterprise Architecture, Business COE’s, IT Operations, Third Party Vendors etc) to assess current state features, application and process performances.  Work with the partners to enhance and leverage the strengths and roadmaps of the technologies in the platform.  
  • Entrepreneurial Minded -You must be able to thrive and succeed in an entrepreneurial environment, be able to define and establish processes and not be hindered by ambiguity or competing priorities. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You will inspire outcomes by making yourself heard. 


  • Process and solution knowledge: You will utilize your industry and solution experience to develop a strong technology and functional understanding of the business processes and their implementation within their given domain.  
  • You will be an advocate to leverage solution capabilities and features: you will remain apprised with new features, functions and best practices for the technologies at play in their domain and recommend technology-driven improvements. 
  • Enable and Support Liberty Utilities IT & AMS Teams: Using your in-depth process and cross -application knowledge, you will engage with Liberty AMS teams to expedite triage and ensure fit-for-purpose enhancements that maintain solution integrity. You will support IT counterparts with business and process expertise to resolve incidents and service requests and deliver approved enhancements.  
  • Knowledge Retention & Documentation: You will be responsible for participating in the development and maintenance of solution and process documentation. In many cases, cohesive solution documentation will need to be created as program artifacts are taken over and prepared for steady state support of the applications and processes. 
  • Cutover Support: You will contribute domain specific readiness criteria and other artifacts that can be utilized by program teams to expedite implementation of future releases and improve cutover performance 
  • Hypercare Support: You will play an important role in hyper-care support and resolution activities and engage program or business subject matter experts as needed to achieve resolution. You will participate in service transition checklist development, checklist management and service transition readiness evaluations as required. 
  • Design Stewardship. For new solutions, following cutover, completion of hyper-care and transition to steady state support, you will participate in ongoing change management and solution architecture activities with a specific focus on maintaining alignment with Liberty enterprise architecture and standards, introduction of solution and industry best practice and anticipation of evolving business and regulatory requirements.  
  • Business Value Alignment: You are a key participant in the enhancement prioritization process and will, with your technology and process knowledge, ensure our technical solutions are ‘right-sized’ for the return on investment. 
  • Super User Training: You will participate in maintenance of the Liberty Super User network. Activities can include providing input on new training requirements, conduct training and hands on mentorship of the Liberty super user/process owner community. 

Education and Experience

  • 8+ Years of SAP system experience, in a technical or process role
  • 5+ Years supporting a utility industry process model (Electric, Gas and/or Water), including regulated and investor owned
  • Demonstrated knowledge of the ITIL Framework
  • Familiarity with supporting tools and enabling technologies
  • Experience delivering or managing enhancements using Waterfall or Agile methodologies
  • Experience leading teams, including planning, setting work priorities, managing performance and cross-team collaboration
  • Strong written and verbal communication skills
  • Demonstrated ability to resolve problems and issues in a collaborative environment
  • SAP S4 ISU - CRM
  • Account Management, Billing, Device Management
  • SAP Fiori
  • SEW 
  • SAP C4C


Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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