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Director, Gas Operations

Massena, NY, US, 13662

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 


This role leads the Operations department and provides leadership of staff delivering all aspects of end-to-end construction, maintenance, and service to meet our commitments to customers and ensure a safe, reliable, cost-effective and compliant gas utility service to the communities we serve.  Asset scope can include gas mains, services and more. The incumbent will drive the vision, design, strategy, and implementation of the function in order to support the business and collaborate with other business departments to promote the best organizational practices and processes. Leads staff in the following areas: Construction, Maintenance, Customer Field Service & Daytime Dispatch, System Protection & Reliability, and Measurement, Instrumentation & Control. People Development responsibilities include leading culture, role modeling change leadership, success planning, and incorporating diversity, equity and inclusion. Must ensure that state resources are in compliance and certified to do their job. This role is accountable for ensuring staff have all OQs and certifications.

Scope of responsibilities may include overseeing the following: overseeing the safe and compliant construction and maintenance of meters, regulators, relief valves, and service lines; delivery of major capital projects through internal staff or external vendors including projects such as main extensions and replacements; partners with the engineering and resource planning teams to deliver and effectively closeout projects; ensures effective coordination and governance of 3rd party construction and maintenance contractors; drives a culture of customer-centric service, safe & compliance operations, and accountability for the timely and accurate documentation of all asset and service records; performance and manages other areas of responsibility as appropriate.


  • Directs and supports direct reports responsible for the safe, compliant, timely and on-budget execution of field services, construction, and maintenance; includes effective project tracking, and issue & risk management in collaboration with the Engineering department
  • Responsible for overseeing the definition and implementation of operations & maintenance manual and associated procedures, ensuring that team members understand and consistently apply Liberty processes and standards to deliver safe and compliance operations services
  • Develops the long-term operations department strategy, using inputs from Engineering and Resource Planning to drive improvements in safety, reliability, customer satisfaction, and operational excellence
  • Oversee and manage Dispatching (day-time), provide guidance to those who direct and execute all work activities related to operations incl.: emergency and event response, distribution construction, maintenance, and field operations.                    
  • Act as incident commander to enable effective preparation, response, and identification of lessons learned throughout an emergency or event
  • Support and manage the department’s staffing, resources, and mentoring to maintain a best-in-class operations department, with support and guidance from Resource Planning
  • Leads the embedding of enterprise processes within their department - engaging staff within and across departments to continuously improve upon process implementation and design
  • Work with the other areas of Liberty Utilities’ to drive consistency and sharing of best practice in the operations and design of the gas distribution systems
  • Incorporate and emphasize diversity, equity and inclusion in all aspects of role
  • Lead team to achieve departmental goals by providing technical guidance and direction, as well as hands-on resource and project management
  • Provides industry leadership within the utility for gas operations and leads the embedding and enforcement of Liberty policy for field staff; Provide technical expertise to various parts of the organization as requested including testimony to regulatory bodies and due diligence activities
  • Supports operations in the development of 1-5 year plans for system expansions and reinforcements in accordance with established strategies, good operations practice, and jurisdictional requirements
  • Drives team accountability within Operations for the timely and accurate closure of projects to support effective project and budget management
  • Ensures Operations teams partner effectively with Engineering and Resource Planning to effectively deliver projects - including timely dialogue regarding risks, issues, opportunities, constraints, vendor management, etc.

Education and Experience

  • Education requirement can be met through either formal education or equivalent experience
  • 10-15 years of experience in utilities or a related industry (e.g., oil & gas, construction, etc.)
  • 5+ years of people and team leadership experience driving team performance, engagement, and accountability
  • Thorough knowledge of diverse business functions and principles, as well as local legal rules and guidelines                          

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging


We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Massena

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