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Tech Support Analyst

Londonderry, NH, US, 03053

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The role of Technical Support Analyst - Field Operations is to act as the primary technical interface and escalation point to its regional users. The role provides hands on local tech support for: computer, desk phone, smartphone, peripheral related incidents, problems and service requests. Collaborate with various departments to provide support for SCADA, security, infrastructure, application support escalations. The Technical Support Analyst also performs user administration tasks and setups for adds/modifications and termination of accounts, provisioning of PCs, cell phones and peripherals in line with the company security and compliance guidelines.

Accountabilities

  • Provide testing, training and local technical support for - regional users; - mobile users; - local GIS, SCADA, Physical Security efforts
  • First contact for regional Incident Management
  • Perform routine visits to remote locations for maintenance and tech support needs
  • Maintain inventory of all local technology assets in line with compliance and in support of company Cyber Security guidelines
  • Install and maintain computer, telecommunications, network peripherals and software applications
  • Perform desktop patching, image deployment following company standards
  • Create and maintain user accounts, including rights, security and systems groups in line with
  • company compliance needs
  • Support Procurement, configuration and retirement of computer, telephony and mobile devices
  • Application installation and configuration
  • Provide local support for Cyber Security technologies, Incident management
  • Provide local support and maintenance for regional network and server infrastructure

Education and Experience

  • Bachelor Degree or equivalent qualifying experience
  • 3+ years of experiences
  • Working knowledge of ITIL, Microsoft Active Directory

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Boston

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