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Service Desk Associate

Litchfield Park, AZ, US, 85340

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The role of Service Desk Associate is to supply Level 1 support and to be the first point of contact for computer, desk phone, smartphone and peripheral related events and service requests.  The Service Desk Associate also performs user administration tasks and setups for adds/modifications and termination of accounts, including provisioning of PCs, cell phones and setups.  The Service Desk Associate will also maintain IT stores and assist with organization of purchased IT assets and configuration.

Accountabilities

  • Provide technical support of desktop hardware, applications, and peripherals including connectivity troubleshooting
  • Complete service tickets pertaining to general service requests (Password resets, Ticket Triaging, Phone Support etc)
  • Assist with new users, transfers and terminated employee setup - procurement, telephone, mobile setup
  • Asset tagging and inventory tracking of PCs and Desk phones
  • Perform set Asset and configuration tasks, stock (inventory) of IT Stores (Laptops & Peripherals etc)
  • Procurement, provisioning and setup of smartphones and tablets

Education and Experience

  • High School diploma or equivalent required
  • Demonstrated knowledge of PC and Microsoft windows troubleshooting and repair
  • 1-3 years’ experience
  • Able to work in a fast pace and ever changing environment
  • Ability to communicate effectively with all level of customers
  • Strong customer service skills
  • #LI-RJ

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.


Nearest Major Market: Phoenix

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