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Customer Service Representative

Lebanon, NH, US, 03766-2637

Purpose

Our Customer Care Department in Lebanon, New Hampshire has openings for experienced Customer Service Representatives to join our Customer Service Team. Providing professional and prompt in-person and telephone service to our customers with responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquires, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.


 

 

Accountabilities

Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur.

Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis.

 

Education and Experience

  • High School Diploma or GED required. Associate Degree preferred.
  • Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.​ Cogsdale software application desired.
  • Flexible with working shifts and additional hours when required.
  • Travel to various company locations and driver’s license required.
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
  • Excellent written and verbal communication skills required.
  • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
  • Pass company Customer Service Training
  • Pass our company testing and DOT drug testing required #LI-DS1

 

 

Liberty Utilities (formerly Empire Electric District Company) is a subsidiary of Algonquin Power & Utilities Corp, a $10+ billion North American diversified generation, transmission and distribution utility. The distribution group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative. 

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