Manager, Data Analytics

LU Service Corp.

Joplin, MO, US, 64804 Sierra Vista, AZ, US, 85635 Deerfield, MI, US, 48445 Baxter Springs, KS, US, 66713 Gravette, AR, US, 72736 Paw Paw, IL, US, 61353 Alma Center, WI, US, 54611 Caruthersville, MO, US, 63830-1133 Moncton, New Brunswick, CA, E1E 3R8 Bolivar, MO, US, 65613 Joplin, MO, US, 64801 Branson, MO, US, 65616 Joplin, MO, US, 64801 Caribou, ME, US, 04736 Stockton, MO, US, 65785 BM, HM 07 Keene, NH, US, 03431 Aurora, MO, US, 65605 Jackson, MO, US, 63755-0268 Tahoe Vista, CA, US, 96148 Salem, NH, US, 03079 Pierce City, MO, US, 65723 Ozark, MO, US, 65721 Asbury, MO, US, 64832 Ozark, MO, US, 65721 Marshall, MO, US, 65340 Merrick, NY, US, 11566 Riviere-du-Loup, Quebec, CA, G5R 5B7 Quincy, OH, US, 43343 Anderson, MO, US, 64851 Carefree, AZ, US, 85377 Charlestown, NH, US, 03603 Windsor Locks, CT, US, 06096-2335 Nixa, MO, US, 65714-7969 Malden, MO, US, 63863 Baxter Springs, KS, US, 66713 Bryson, TX, US, 76427 Concord, NH, US, 03301 Rice Lake, WI, US, 54868 Concord, NH, US, 03301 Lockwood, MO, US, 65682 St. Leon, MB, CA, R0G 2E0 Tilton, NH, US, 03276 Cornwall, ON, CA, K6H 5R6 Billings, MO, US, 65610 Strafford, MO, US, 65757 Princess Anne, MD, US, 21853 Red Deer, AB, CA, T4G 0K1 Hollister, MO, US, 65672 Rawdon, Quebec, CA, J0K 1S0 Dorchester, WI, US, 54225 Neosho, MO, US, 64850 Ste. Catherine, Quebec, CA, J5C 1L9 Lynch Station, VA, US, 24571 Vandalia, IL, US, 62471 Londonderry, NH, US, 03053 Minonk, IL, US, 61760 Greenfield, MO, US, 65661 White Hall, AR, US, 71602 Goodyear, AZ, US, 85338 Chillicothe, MO, US, 64601 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Fall River, MA, US, 02721 St-Damase, Quebec, CA, G0J 2J0 Asbury, MO, US, 64832 Gold Canyon, AZ, US, 85118 Massena, NY, US, 13662 Pine Bluff, AR, US, 71601 Columbus, OH, US, 43004 Platte City, MO, US, 64079 Kirksville, MO, US, 63501 Granby, MO, US, 64844 Tinker, New Brunswick, CA, E7H 5A8 Noel, MO, US, 64854 Salem, NH, US, 03079 Concord, NH, US, 03301 Fall River, MA, US, 02720 Massena, NY, US, 13662 Hewlett, NY, US, 11557 Nashua, NH, US, 03060 Forsyth, MO, US, 65653 Pine Bluff, AR, US, 71601 Hawkins, TX, US, 75765 Sedalia, MO, US, 65301 Mayer, AZ, US, 86333 Tyrone, PA, US, 16686 Columbus, KS, US, 66725 Manchester, NH, US, 03101 Mont-Laurier, Quebec, CA, J9L 2A2 Gloucester, VA, US, 23061 Mountain Lake, MN, US, 56159 Sheridan, IL, US, 60551 Fall River, MA, US, 02724 Saint-Gédéon, Quebec, CA, G0W 2P0 Hooksett, NH, US, 03010 Fredericton, New Brunswick, CA, E3B 7G5 Joplin, MO, US, 64804 Henrietta, MO, US, 64036 Tyler, TX, US, 75703 Hayhurst, TX, US, 79770 St. Hyacinthe, Quebec, CA, J2S 5N8 Riverton, KS, US, 66770 Buffalo, MO, US, 65622 Elk Mound, WI, US, 54739 Webb City, MO, US, 64870 Commerce, OK, US, 74339 Sardinia, OH, US, 45171 Laforce, Quebec, CA, J0Z 2J0 Hannibal, MO, US, 63401 Saint John, New Brunswick, CA, E2K 2Y6 Litchfield Park, AZ, US, 85340 Oakville, ON, CA, L6J 2X1 St. Raphael, Quebec, CA, G0R 4C0 Gold Canyon, AZ, US, 85118 Joplin, MO, US, 64801 Republic, MO, US, 65738 Ogdensburg, NY, US, 13669 Keokuk, IA, US, 52632 Downey, CA, US, 90241 Oakville, ON, CA, L6J 2X1 Rio Rico, AZ, US, 85648 Bolivar, MO, US, 65613 Westover, MD, US, 21871 Apple Valley, CA, US, 92308 Cochrane, ON, CA, P0L 1C0 South Lake Tahoe, CA, US, 96150 Seneca, MO, US, 64865 Gainesville, GA, US, 30501 Fall River, MA, US, 02721 Butler, MO, US, 64730-0209 Lebanon, NH, US, 03766-2637 Donnacona, Quebec, CA, G3M 1B5 Surprise, AZ, US, 85387 Ash Grove, MO, US, 65604 Clinton, MO, US, 64735 Metropolis, IL, US, 62960 Galesburg, KS, US, 66740 Sea Cliff, NY, US, 11579-1926 Ashland, KY, US, 41101 Blackstone, MA, US, 01504-2215 Girard, IL, US, 62640 Harrisburg, IL, US, 62946 Taft, CA, US, 93268 LaRussell, MO, US, 64862 Herbert, SK, CA, S0H 2A0 Maryville, MO, US, 64468 Ozark, MO, US, 65721 Columbus, GA, US, 31901 Willard, MO, US, 65781 Sanger, CA, US, 93657-0397 Sikeston, MO, US, 63801 Reeds, MO, US, 65737 Goodyear, AZ, US, 85395 Newburgh, NY, US, 12550 Londonderry, NH, US, 03053 Nevada, MO, US, 64772 Humansville, MO, US, 65674

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Manager of Data Analytics will manage a team of Data Analysts to support operational oversight and strategic initiatives related to Liberty’s Customer Service and Strategy. This role will oversee all aspects in the data lifecycle, including data cleansing, transformation, data loading into various data repositories for analysis, reporting and facilitate decision making. Responsibilities include project management the execution of Liberty’s Customer Excellence Framework. This role integrates advanced data analytics to support Liberty’s Contact Center, Billing and Revenue Operations and Programs to optimize efficiency and ensure regulatory compliance. The manager works with members of a cross-functional team, conducts benchmarking and collaborates with internal and external stakeholders to deliver customer-centric, and cost-effective utility services.

Accountabilities

Design, develop and implement data governance frameworks for Customer Service operations.
Ensure data quality, consistency, and security across systems. Streamline and automate data gathering, data cleansing, and data prep processes Prioritize work assignments and ensure timely and accurate completion of tasks.
Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
Understand and interpret data formulas, and calculations and troubleshooting of variances.
Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met.
Provides data-driven updates to leadership regarding customer service results, and recommendations.
Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost.
Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s.

Education and Experience

Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
5+years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role.
3+years management experience.
Understanding of IT Architecture (SAP is an asset).

What We Offer

401k with Company match
Full insurance benefits starting day 1 (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.