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Intern, Service Desk (I.T.)

Joplin, MO, US, 64818

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Purpose:

Liberty Utilities is seeking IT interns to work at the Central Region headquarters in Joplin, Missouri on the IT Service Desk.  The IT Service Desk provides support for Workstations/laptops, applications, mobile and desk phones.  This internship position provides an excellent opportunity to gain valuable work experience working with Corporate IT teams responsible for IT Infrastructure & Applications.  We are looking for self-directed IT interns with a passion for technology and working in a collaborative environment.

Accountabilities

  • End user support, being the first point of contact for users requesting service or reporting incidents; Document support requests in the Ticketing System
  • Provide Tier 1 support of desktop hardware and applications and peripherals
  • Tier 1 triage of incident tickets, automated alerts and escalation to support teams
  • Asset Deployment and tracking including imaging, configuration and deployment standard laptops and desktops; inventory tracking of PCs, laptops, desk phones and other end user peripherals
  • Mobile device support including provisioning and setup of smartphones and tablets
  • Other duties as assigned

Education and Experience

  • Pursuing a degree in Computer Science, Computer Information, Information Security, or related field of Study
  • Excellent verbal and written communication skills
  • Strong work ethic and attention to detail
  • Comfortable working in a fast-past environment

#LI-CT1

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global,  Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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